UNable to download books to Adobe Digital Editions 4.5 0r 3.0

[trishy90747741]

I am unable to download books to my Koboglo from the Public Library I use. I check out the book which launches Adobe Digital but the book does NOT appear in Adobe Digital. If I connect my Kobo this appears under devices in th correct place.

Both my PC & Kobo are authorised for Adobe.

The process worked well until I reluctantly upgraded to Windows 10. This failed & I rolled back to my original Windows 8.1 since when I have been unable to download a book to my PC.

Help please?

Trish

[trishy90747741]

Yes it is a question.

Sorry how do I mark it as a question?

Trish

[chantalg74536729]

We are many having trouble with ADE for more than a week now and no news from Adobe.  We dont know if they are working on the problem.  I have tried everything people thought of in these forums but nothing works   Still waiting on a solution.

[trishy90747741]

Thanks nice to know it's not just me.

I will have to keep trying for a solution with Adobe but am not too confident. They don't seem very supportive of ADE.

[allante505]

Hi, try going to library in adobe digital additions, then preferences and uncheck library sync options, then press ok. Fixed mine

phil

[trishy90747741]

Hi thanks for the tip. Thought at first it was going to work but see below!

I opened ADE went to preferences unchecked Library Sync Option and OK'd.

Then downloaded book, connected Kobo which appeared under Devices, book appeared but ADE froze and nothing responded. Had to shut down PC to close ADE.

Tried again and nothing happened.

Uninstalled ADE and reinstalled it.

ADE still shows unsync Library Option so downloaded book.

ADE said downloading book but nothing appears but Kobo appears under devices.

ADE frozen again.

Did I do everything correctly or am I missing something?

Trish

[chantalg74536729]

I tried to uncheck Library Sync Option also and it did not work at all  

[trishy90747741]

Hi have tried several times again with sync checked and unchecked.

Still nothing - hope someone or Adobe can come up with a solution very soon.

This is getting very frustrating!

[trishy90747741]

Hi

Has anyone made any progress in resolving this problem as I am still unable to download from Library to ADE?

[chantalg74536729]

Still nothing, it seems that they dont care about customers !  KOBO cant help either but ADE is the only program we can use to download books so they really should try to help also ! VERY FRUSTRATED !

[trishy90747741]

Hi

Still unable to download. Have updated again to Windows 10 & had various suggestions from Windows forum none of which have worked.

One was to run ADE in compatibility mode but this seems to have messed everything up involving ADE.

When I download ADE 3.0 or 4.5 ADE loads then starts to show "loading library". This goes on forever but nothing happens.

Looks like Kobo is a dead loss and a waste of money.

Anybody else come across this new issue of "loading library"?

No idea what it means.

Anybody making progress????

Trish