Hi there all,
When I start Indesign it crashes in the startup screen. in the startup screen it say starting tracker.
i have a high end windows 10 laptop.
it makes no difference when I restart Windows or when I start in design with Ctrl alt shift.
is there someone who has the same problew and knows how to resolve the problem
With which version of InDesign are you facing this issue.
As a workaround, please follow the steps given below:
Clear InDesign Cache and Preference by either renaming the folder[version 11.0] or by deleting it altogether. (Renaming of the folder is preferred)
Cache folder location: -
Windows XP: C:\Documents and Settings\<USER>\Local Settings\Application Data\Adobe\InDesign\<Version #>\<Language>\Caches\
Windows 7 or 10: C:\Users\<USER>\AppData\Local\Adobe\InDesign\<Version #>\<Language>\Caches\
Macintosh: Hard Drive/Users/<USER>/Library/Caches/Adobe InDesign/<Version #>/<Language>/
Preferences folder location: -
Windows 7 or 10: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language>\Caches\
Macintosh: Hard Drive/Users/<USER>/Library/Prefernces/Adobe InDesign/<Version #>/<Language>/
Let me know if it works for you.
Thank you very much.