17 Replies Latest reply on Jul 28, 2017 2:51 AM by Samoreen

    tempzxpsign...... temporary files filling up TEMP drive

    gyro22222 Level 1

      I'm getting loads of folders like tempzxpsign1d8db803e4f7b10c while running Photoshop cc

      They are empty folders. It seems only in recent times. The oldest is 7/04/16

      any ideas how to stop this.

        • 1. Re: tempzxpsign...... temporary files filling up TEMP drive
          Terri Stevens Adobe Community Professional

          This is a bug that first appeared in Photoshop CC 2015.5 . There is nothing you can do about it except delete the folders manually. It's pretty harmless as the folders are empty but it is messy. It will probably be fixed in a later version

          • 2. Re: tempzxpsign...... temporary files filling up TEMP drive
            D Fosse Adobe Community Professional & MVP

            The folders are empty as Terri said. But in case of improper shutdown I suppose they could potentially fill up with orphaned temp-files. Then I assume they can just be deleted.

            • 3. Re: tempzxpsign...... temporary files filling up TEMP drive
              flyrs88 Level 1

              A quick way I have dealt with this bug for the time being is, I use a program called CCleaner, it is a very popular file cleaner ( if you haven't heard of it before).  I just use the free version. Anyway, under Options there is an "include" tab and you can include the path to those folders. ex.

               

              C:\Users\<user>\AppData\Local\Tempzxpsign*\

               

              I am on Windows 7 so unless you are using the same OS your path may be different but the important part is the little *\ at the end of Tempzxpsign. That's a wildcard for CCleaner so it detects all the folders with different numbers at the end. Then setting up the rest of the dialog there is an option to include files, subfolders and the folder itself. That will delete all those empty folders when you run the cleaner. Super easy and fast to set up, then I will just remove the folder include once Adobe decides to fix the error in Photoshop.

               

              Hope that is of any help

              3 people found this helpful
              • 4. Re: tempzxpsign...... temporary files filling up TEMP drive
                jacobhutson Level 1

                Here's a command shell to get rid of them (use at your own risk)

                I have this in my startup folder so it runs whenever i login.

                Make a file called

                Cleantemp.cmd in notepad and this in.

                 

                @Echo off

                echo Cleaning TEMP Drive........................

                 

                :: This gathers a list of folders and runs a loop to move the folders to temp

                :: Change c:\tempzxp* to be the path\name that the folders 

                :: Change source folder here to be temp folder files are in

                :: %temp% dumps it in the temp folder

                for /f "tokens=*" %%a in ('dir c:\tempzxp*. /ad /b') do robocopy "c:\%%a" "%temp%\%%a" /E /R:1 /W:1 /MOVE

                ::PAUSE

                 

                :: This deletes all files not in use in temp

                rd %temp% /s /q

                md %temp%

                ::PAUSE

                 

                :: If you want to check operation remove the :: before 'PAUSE' after commands you want to check

                 

                 

                 

                 

                 

                Note.

                we use a Group policy to force all temp to C:\TEMP folder and all the crap folders go into the root folder.

                hence the folder locations we are using,

                 

                Adobe please add the "\" to the temp path for windows that is supposed to be there.......

                • 5. Re: tempzxpsign...... temporary files filling up TEMP drive
                  flyrs88 Level 1

                  I just got Illustrator and it is doing the same thing so maybe it's not just a Photoshop issue but more of a general Creative Cloud app issue?

                  • 6. Re: tempzxpsign...... temporary files filling up TEMP drive
                    jacobhutson Level 1

                    There's also a post here that just deletes them straight up, i prefer to purge all the temp stuff out regularly.

                    http://forum.luminous-landscape.com/index.php?topic=111760.0

                    Haven't tried this though.

                    3 people found this helpful
                    • 7. Re: tempzxpsign...... temporary files filling up TEMP drive
                      Terri Stevens Adobe Community Professional

                      Amazing that actually does work and so simple. It didn't seem to cause a problem with Nik filters either, which was a caveat.

                      • 8. Re: tempzxpsign...... temporary files filling up TEMP drive
                        Genfald Level 1

                        Problem is simply that some programmer forgot to add / insert a backslash. So instead of C:\Temp\zxpsign C:\Tempzxpsign is created. The workaround is simple: YOU - append that backslash to your %TEMP% and %TMP% environment variables (e.g. C:\TEMP\) and that's it. Doesn't hurt any other application.

                        5 people found this helpful
                        • 9. Re: tempzxpsign...... temporary files filling up TEMP drive
                          Qbarrie Level 1

                          Still an issue in CC 2017.0.1.... 

                          If the temp folders are just that (empty temp folders), it would seem Photoshop should purge them automatically on shutdown.

                           

                          I made a desktop shortcut to my AppData\Local folder and regularly clear out hundreds of them out.

                          I don't think anyone should have to do this...it's appears like the work of a lazy and sloppy programmer.

                          • 10. Re: tempzxpsign...... temporary files filling up TEMP drive
                            Fhantum Adobe Community Professional

                            Another way to empty your temporary folders is:

                             

                            1. Go to your start menu

                            2. Find the "run" command

                            3. Type "%temp%"

                            4. It'll show a list of folders--you want to open the one called "Temp"

                            5. Hit cntrl+a to select all

                            6. Hit delete

                            7. It won't be able to delete all the files, just skip the ones that are conflicts.

                            • 11. Re: tempzxpsign...... temporary files filling up TEMP drive
                              dp.arno Level 1

                              I had to add this \ myself to every computer we have.

                              It is so ... "trivial" in french.

                               

                              Why is there no update since more than a year ?

                              • 12. Re: tempzxpsign...... temporary files filling up TEMP drive
                                Samoreen Level 2

                                Still not fixed in latest release.

                                 

                                For those at Adobe who continue to pretend that this is a problem with a third-party plugin : please have a look at C:\Program Files\Adobe\Adobe Photoshop CC 2017\ZXPSignLib-minimal.dll . The "zxpsign" prefix of the offending temporary files is defined in this DLL.

                                 

                                A 2 minutes fix for a bug lasting since months. Not serious.

                                • 13. Re: tempzxpsign...... temporary files filling up TEMP drive
                                  Samoreen Level 2

                                  Problem already reported here 4 months ago. No answer

                                  • 14. Re: tempzxpsign...... temporary files filling up TEMP drive
                                    dp.arno Level 1

                                    I know.

                                    Here more details:

                                    Screen Shot 03-09-17 at 03.02 PM 001.PNG

                                    same file: ZXPSignLib-minimal.dll

                                    4 versions for 6 apps.

                                     

                                    Seriously?

                                    How a such profitable company can do this kind of dev?

                                     

                                    Serif is on its way to get more and more users, like us next year, for multiple reasons.

                                     

                                    edit:

                                    I changed my path last time thinking it will be good.

                                    So just after my post I check my local directory. And surprise !

                                    I have 558 empty folders.

                                    So, the developer build it's own variable or what?

                                    Like %homepath% \AppData\Local\Temp and forgot to add \   ?

                                    ...

                                    no comment

                                     

                                    edit 2:

                                    Each time I open InDesign, 2 directories appear.

                                    They are not deleted on closing.

                                     

                                    edit 3:

                                    Illustrator has another version, not minimal, of 13/01/2017.

                                    And has the problem.

                                    Dw, Pr, Ae, Meqia encoder don't have the issue.

                                    Ps, Ai, Id have the issue.

                                     

                                    For me.

                                    • 15. Re: tempzxpsign...... temporary files filling up TEMP drive
                                      MLinder Level 1

                                      I love CCleaner, too. But in the current iteration of the paid Pro version, CCleaner returns an error message when attempting to include C:\Users\insertusernamehere\AppData\Local\Tempzxpsign*

                                       

                                      "For system safety reasons you cannot select this specific location."

                                       

                                       

                                       

                                      • 16. Re: tempzxpsign...... temporary files filling up TEMP drive
                                        Khoa_SV Level 1

                                        I've found the culprit! It's the new "start workspace" extension.

                                         

                                        You can solve this by disabling all extensions under: Preferences > Plug-ins.

                                        Then, un-check both "Allow extensions to connect to the internet" and "Load extension panels".

                                         

                                        Doing so will prevent Photoshop from creating these empty folders in your Local directory. However, this will also disable Photoshop's "start workspace". Photoshop will now open to a blank page instead. I actually prefer this because Photoshop loads up MUCH faster than with the new (and rather buggy) workspace.

                                         

                                        *If you use other Adobe softwares like Premiere Pro and After Effects, they'll also create these empty folders upon launch... No fixes for them yet.

                                        • 17. Re: tempzxpsign...... temporary files filling up TEMP drive
                                          Samoreen Level 2

                                          Khoa_SV  wrote

                                           

                                          I've found the culprit! It's the new "start workspace" extension.

                                           

                                          Actually, the culprit is the developer who forgot to add the missing \ in his code. Not loading the extension panels is not a solution for those who are using tools based on such panels. The solution is to fix that code which should take no more that 2 minutes.

                                           

                                          The problem is indeed in CEPHtmlEngine.exe at offset 267168 (hex). Unfortunately, there's no room left to patch the zxpsign%%%%%%%%%%%%%%%% string and add the missing backslash. What could be done is to replace the leading z with a backslash using an hex editor but this may have side effects, so I do not recommend this.

                                           

                                          Moreover, since these are temporary files, they should be removed when exiting PS and this can't be fixed with a patch. A good programmer should always clean up before leaving the toilet.