• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

QuickCommercePro "Connection Failure"

Explorer ,
Jun 12, 2008 Jun 12, 2008

Copy link to clipboard

Copied

I don't know where to find help for this particular problem because it's not neccessarily a coldfusion issue.

I'm submitting a form programmatically through cfhttp passing the credit card info (see attached code) and it is giving me the response "Connection Failure". It boggles me why i'm getting this error, since i am able to submit a form (non-programmatically) and get a successful response and an order number. Also, back to submitting the form programmatically (as below) I have been able with this very same code to successfully submit CC transactions without ever seeing a connection failure. I have read the QuickCommercePro Integration Guide (first link on the list at this link: http://www.google.com/search?hl=en&q=quick+commerce+pro+integration+guide&btnG=Google+Search ) with no help or even mention of a "connection failure" or how to diagnose such a problem.

From the message itself i would guess the service is just unavailable, however, knowing that i'm able to successfully process a transaction through non-programmatic means (not using cfhttp) makes that seem unlikely.

(Finding someone that actually admits to supporting the software seems near impossible. The folks for QuickCommercePro (at 800-757-6318 whose number appears on the front of the Integration Guide) tell me they only support terminal software and tell me to call Authorize.net at 877-447-3938. Authorize.net after spending 2 hours on hold, tells us they are unable to help saying we don't have an account with them.)

Anybody have any ideas? Or know where i can find help on this issue? Or know the answer directly if you've worked with quick commerce pro before?
TOPICS
Advanced techniques

Views

319

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Advocate ,
Jun 16, 2008 Jun 16, 2008

Copy link to clipboard

Copied

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guest
Jun 17, 2008 Jun 17, 2008

Copy link to clipboard

Copied

I'm running into the same problem. I feel your pain. I'm using godaddy on a shared host platform and they setup the coldfusion 7 for my account. I'm still trying to get it resolved but it could be that the host is blocking Authorize.net's gateway ip or the ip is not in the 'allowable ips' list in the coldfusion administrator. Let me know what you find out.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 18, 2008 Jun 18, 2008

Copy link to clipboard

Copied

LATEST
Merchant Partners is the gateway and I was able to get a hold of their tech support. The transactions should be
submitted to the following URL:

https://trans.quickcommerce.com/cgi-bin/process.cgi

instead of the URL in their Integration Guide pdf which is

https://trans.icidirect.net/cgi-bin/process.cgi

Submitting to the new URL cleared up the issue.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Documentation