Cannot extract the embedded font MPDFAA++DejaVuSansCondensed...

[łukaszs76690760]

Hello,

After last update of Adobe Reader DC (15.017.20050) we have big problems with open PDF files. Some language characters are not displayed (like ż or ł) and we have error: "Cannot extract the embedded font MPDFAA++DejaVuSansCondensed some characters may not display or print correctly". On older version everything was fine. ADOBE DEVELOPERS - please quick fix this problem... ;-(

[AshuMittal]

Hi,

Thanks for reporting this issue. Our engineering team is looking into this on priority and will share a resolution soon.

Regards,

-ashu

[cherrypalmerhost]

Hey,

I am having the same problem though.

Adobe Reader DC: cannot extract embedded font "BKQYDZ+DejaVuSansCondensed"

Our customers and business partners are not able to open pdf invoices.

Can you give an estimate when the fix will be available?

some of our customes using foxit reader as solution already.

[Guest]

Hi Guys,

I use mPDF to generate PDFs and I had the same problem with the latest Adobe Reader and now I found a solution:

The DejaVuSansCondensed.ttf font file is corrupted (or just the latest Adobe Reader can't extract it), so you have to fix these font files (don't forget the -Bold, -Oblique, etc. versions).

I used the "Type light" font editor: just open the DejaVu font files and save it. Use these new ttf files in order to generate PDFs and it will work with the latest Adobe Reader.

Notes:

- the size of the new ttf files will be a little bit larger, than the originals.

- I used the latest DejaVu fonts (dejavu-fonts-ttf-2.36).

[łukaszs76690760]

asdfa80756749- it works! Thanks... You are the best!

[Guest]

asdfa80756749: Thanks!

[bernhardb9998458]

i tried your suggestion but failed... could you please upload your version of the font somewhere on the internet?

edit: ok now i was successful. here are my files: http://www.filedropper.com/dejavusanscondensed

[salmon789]

We have exactly the same problem and we cannot print scandinavian characters like å, ä on our invoices. The characters were showing until 2 days ago and they suddenly stopped showing, although we didn´t change anything on our system. We tried from 3 differents PC running on Windows 7 and Windows 10 and both have the same problem.

I read what asdfa80756749 wrote above as a solution, but I didn´t succeed. What I did so far is:

- Downloaded the Type Light.

- Downdloaded the newest Dejavu condensed fonts (4 files: normal, bold, oblique and bold oblique). Copied them on windows fonts folder.

- Tried to see if the problem was fixed -> it wasn´t

- Opened the 4 files in Type Light and saved them again

- Tried to see if the problem was fixed -> it wasn´t

Does anyone have any other idea of what to try?

[Guest]

Hi salmon789​,

my solution was written for developers, who develop softwares which generate PDF files (eg. invoices and so on).

If you are an end-user, then my recommendation for you is use an other PDF reader, eg.: Foxit Reader, embeded PDF reader in Firefox and Chrome or an older version Adobe Reader. (or wait for an Adobe Reader fix/update)

The font files are embedded into the PDFs, so we have to change the PDF generators, not replace the font files under the windows fonts folder.

[salmon789]

Hi asdfa80756749

Thanks for your help, it works again. I downloaded the Foxit Reader and all fonts come again as it should. 🙂

[AshuMittal · Accepted solution]

Hi all,

We have released a patch that fixes this font issue. Please download it from the page here and click to apply the same over your existing installation:

Release notes | Adobe Acrobat DC, Acrobat Reader DC | Update, July 21, 2016

Thanks,

-ashu 

[john_ezs]

The patch works like a charm for Adobe Reader DC for Mac! Please roll out soon!

[łukaszm42697014]

Hi!

I have the same problem but on Adobe Reader XI Standard 11.0.17 (with licence). Can you also make a fix for this version?

[pi!]

Hello,

Can you release a patch for Adobe Acrobat XI Pro ?

[daniela13454201]

Can u please relase a patch for older Versions? We have the same Problems with Acrobat 8 Std, X Std and 9 Pro

[AshuMittal]

Hi daniela13454201​,

Sorry, Acrobat 8, 9 and X are no longer supported versions.

Thanks,

-ashu

[erikl91857207]

Hi Ashu!

Good that you have made a patch for this bug. 🙂

But please send out this patch to all users with automatic update as fast as possible.

Do you know when will you do it?

This is really a problem for us!

We send out pdf-files that we generate to our customers, who print, sign and send them back to us.

And now the documents are missing a lot of characters (Swedish characters ÅÄÖ) and look really ugly and are difficult to read.

So please, send the patch out on automatic update as fast as possible.

[AshuMittal]

Hi @erikl91857207,

We will be releasing the automatic patch for Acrobat DC very soon (next week or so). Please stay tuned.

Thanks,

-ashu

[AshuMittal]

Hi,

We have released an automatic update today that fixes the font issue. Please open Acrobat or Reader DC and visit Help > Check for updates to make sure you are on the latest patch.

Details about the release: https://helpx.adobe.com/acrobat/release-note/acrobat-dc-august-02-2016.html

Please let us know how it goes.

Thanks,

-ashu

[stephaniematwin]

Excellent ! It does work ! Thanks a lot for your help !

Stephanie

De : ashumittal

Envoyé : mardi 2 août 2016 16:09

À : Stéphanie DHONT

Objet : Cannot extract the embedded font MPDFAA++DejaVuSansCondensed...

Cannot extract the embedded font MPDFAA++DejaVuSansCondensed...

created by ashumittal<https://forums.adobe.com/people/ashumittal> in Acrobat Reader - View the full discussion<https://forums.adobe.com/message/8916408#8916408>

[erikl91857207]

Hi Ashu,

Thanks for the automatic update.

Acrobat Reader DC (2015.017.20053) works great with our documents now, all characters showing. 🙂

[pdornach]

Hi Ashu,

Will there be an update for Adobe Reader XI resp. Adobe Acrobat Pro XI?

If so, would you be so kind and tell us estimated time of release?

Thanks in advance,

Philipp

[AshuMittal]

Hi Philipp,

This will be patched in our next update for 11.x tentatively planned for Fall this year.

-ashu

[pdornach]

Hi Ashu,

Thanks for the info!

Regards,

Philipp

[nerijust22967549]

Hello,

I have the same problem but on Adobe Reader XI Standard 11.0.17 (with licence). Can you also make a fix for this version?

try update this fix :15.017.20053 Optional update, August 02, 2016 — Acrobat and Adobe Reader Release Notes

not working for me stil same problem if i try  install this fix :

Release notes | Adobe Acrobat DC, Acrobat Reader DC | Update, August 02, 2016

I get error:

Please help me. I dont know what i`m doing wrong.