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Silent Autoupdate failed

BruceFeuillette
Community Beginner ,
Jul 15, 2016 Jul 15, 2016

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Hello !

Everything was fine until version 19.0.0.185. After installing this version, the autoupdate don't work.

Nothing has changed in our infrastructure. We proceed like we do usually : deleting the content from pub\flashplayer\update\current\sau and putting the fp_background_update.cab content into. It was working well before.

currentmajor.xml content

<version>
<Player major="22" majorBeta="22"/>
</version>

mms.cfg content

AutoUpdateDisable=0
SilentAutoUpdateEnable=1
SilentAutoUpdateServerDomain=flash.internalserver.com

Flashinstall.log

2016-7-15+7-47-42.373 [info] 1628 flash.internalserver.com
2016-7-15+7-47-42.374 [info] 1629 flash.internalserver.com
2016-7-15+7-47-42.375 [info] 1614
2016-7-15+7-47-42.375 [info] 1615
2016-7-15+7-47-42.377 [info] 1618
2016-7-15+7-47-42.378 [info] 1619 1063
2016-7-15+7-47-42.399 [info] 1628 flash.internalserver.com
2016-7-15+7-47-42.401 [info] 1629 flash.internalserver.com
2016-7-15+7-47-42.402 [info] 1614
2016-7-15+7-47-42.403 [info] 1615
2016-7-15+7-47-42.404 [info] 1618
2016-7-15+7-47-42.406 [info] 1608
2016-7-15+7-47-42.407 [info] 1612
2016-7-15+7-47-42.409 [info] 1620

Nothing more. The Events Manager don't have entries for Flash or something else.

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correct answers 1 Correct answer

BruceFeuillette
Community Beginner , Jul 15, 2016 Jul 15, 2016

Ok, I eventually got it...

The self signed certificate on IIS has expired on november but we missed it.

I had to use SelfSSL in the IIS resource toolkit to create a new certificate until 2043. I should be retired at that time !

The tough part was to update the GPO to install this new certificate in the computer store. I completely forgot it.

Now it's running fine and Flash is up-to-date on my computer. The others 360 PCs will do it later

Thanks ridhijain for the registry trick that lead to a better

...

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ridhij42083560 Adobe Employee
Adobe Employee ,
Jul 15, 2016 Jul 15, 2016

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Hi,

Which version fp_background_update.cab are you using? Please try with the latest 22.0.0.210 build. If still you are facing some issues let us know.

Thanks!

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BruceFeuillette
Community Beginner ,
Jul 15, 2016 Jul 15, 2016

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In Response To ridhij42083560

I think it's the latest, I've downloaded it this morning from this page : Distribution d'Adobe Flash Player | Adobe

Flash Player 22.0.0.209 (Mac & Win NPAPI & PPAPI); 22.0.0.210 (Win ActiveX)

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ridhij42083560 Adobe Employee
Adobe Employee ,
Jul 15, 2016 Jul 15, 2016

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In Response To BruceFeuillette

The Logs in the screenshot do not have much information. None of the codes is representing an error.

Could you please add SilentAutoUpdateVerboseLogging=1 entry in the mms.cfg file, delete the FlashInstall.log file and retry. Please provide the FlashInstall.log file. You can upload the same, by going through the instructions provided How to share a document​

Thanks!

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BruceFeuillette
Community Beginner ,
Jul 15, 2016 Jul 15, 2016

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In Response To ridhij42083560

The log was generated with verbose logging.

Something happens later today.

2016-7-15+7-47-42.373 [info] 1628 flash.internalserver.com
2016-7-15+7-47-42.374 [info] 1629 flash.internalserver.com
2016-7-15+7-47-42.375 [info] 1614
2016-7-15+7-47-42.375 [info] 1615
2016-7-15+7-47-42.377 [info] 1618
2016-7-15+7-47-42.378 [info] 1619 1063
2016-7-15+7-47-42.399 [info] 1628 flash.internalserver.com
2016-7-15+7-47-42.401 [info] 1629 flash.internalserver.com
2016-7-15+7-47-42.402 [info] 1614
2016-7-15+7-47-42.403 [info] 1615
2016-7-15+7-47-42.404 [info] 1618
2016-7-15+7-47-42.406 [info] 1608
2016-7-15+7-47-42.407 [info] 1612
2016-7-15+7-47-42.409 [info] 1620
2016-7-15+7-59-0.200 [info] 1628 flash.internalserver.com
2016-7-15+7-59-0.250 [info] 1629 flash.internalserver.com
2016-7-15+7-59-0.301 [info] 1614
2016-7-15+7-59-0.351 [info] 1615
2016-7-15+7-59-0.402 [info] 1618
2016-7-15+7-59-0.876 [info] 1619 1063
2016-7-15+7-59-1.34 [info] 1628 flash.internalserver.com
2016-7-15+7-59-1.35 [info] 1629 flash.internalserver.com
2016-7-15+7-59-1.36 [info] 1614
2016-7-15+7-59-1.38 [info] 1615
2016-7-15+7-59-1.39 [info] 1618
2016-7-15+7-59-1.41 [info] 1604
2016-7-15+7-59-1.41 [info] 1608
2016-7-15+7-59-1.43 [info] 1612
2016-7-15+7-59-1.45 [info] 1620
2016-7-15+8-59-0.440 [info] 1628 flash.internalserver.com
2016-7-15+8-59-0.490 [info] 1629 flash.internalserver.com
2016-7-15+8-59-0.541 [info] 1614
2016-7-15+8-59-0.591 [info] 1615
2016-7-15+8-59-0.640 [info] 1618
2016-7-15+8-59-0.689 [info] 1619 1063
2016-7-15+8-59-0.780 [info] 1628 flash.internalserver.com
2016-7-15+8-59-0.781 [info] 1629 flash.internalserver.com
2016-7-15+8-59-0.782 [info] 1614
2016-7-15+8-59-0.783 [info] 1615
2016-7-15+8-59-0.784 [info] 1618
2016-7-15+8-59-0.786 [info] 1604
2016-7-15+8-59-0.789 [info] 1631 /pub/flashplayer/update/current/sau/currentmajor.xml
2016-7-15+8-59-1.232 [warning] 1470 12175
2016-7-15+8-59-1.233 [warning] 1474 183
2016-7-15+8-59-1.234 [warning] 1475
2016-7-15+8-59-1.235 [info] 1432
2016-7-15+8-59-1.237 [info] 1612
2016-7-15+8-59-1.238 [info] 1620

i don't know why it occurs at 8h59 and not a 7h59. Nothing has changed on the server.

EDIT : I think I got something. It appears that the self signed certificate on IIS 6.1 has expired on november. I'll investigate on this.

Is there a way to disable SSL on the update ? We're running our own update server and only corporate computers are doing updates.

EDIT 2 : I've used SelfSSL to issue a new certificate (self signed too) but the problem is still here.

2016-7-15+12-17-25.464 [info] 1628 flash.internalserver.com
2016-7-15+12-17-25.465 [info] 1629 flash.internalserver.com
2016-7-15+12-17-25.466 [info] 1614
2016-7-15+12-17-25.467 [info] 1615
2016-7-15+12-17-25.468 [info] 1618
2016-7-15+12-17-25.470 [info] 1619 1063
2016-7-15+12-17-25.595 [info] 1628 flash.internalserver.com
2016-7-15+12-17-25.597 [info] 1629 flash.internalserver.com
2016-7-15+12-17-25.598 [info] 1614
2016-7-15+12-17-25.599 [info] 1615
2016-7-15+12-17-25.600 [info] 1618
2016-7-15+12-17-25.602 [info] 1608
2016-7-15+12-17-25.603 [info] 1612
2016-7-15+12-17-25.605 [info] 1620
2016-7-15+12-32-19.402 [info] 1628 flash.internalserver.com
2016-7-15+12-32-19.452 [info] 1629 flash.internalserver.com
2016-7-15+12-32-19.503 [info] 1614
2016-7-15+12-32-19.552 [info] 1615
2016-7-15+12-32-19.602 [info] 1618
2016-7-15+12-32-19.667 [info] 1619 1063
2016-7-15+12-32-19.721 [info] 1628 flash.internalserver.com
2016-7-15+12-32-19.721 [info] 1629 flash.internalserver.com
2016-7-15+12-32-19.721 [info] 1614
2016-7-15+12-32-19.721 [info] 1615
2016-7-15+12-32-19.721 [info] 1618
2016-7-15+12-32-19.721 [info] 1604
2016-7-15+12-32-19.737 [info] 1608
2016-7-15+12-32-19.738 [info] 1612
2016-7-15+12-32-19.740 [info] 1620
2016-7-15+12-34-37.616 [info] 1628 flash.internalserver.com
2016-7-15+12-34-37.666 [info] 1629 flash.internalserver.com
2016-7-15+12-34-37.715 [info] 1614
2016-7-15+12-34-37.765 [info] 1615
2016-7-15+12-34-37.815 [info] 1618
2016-7-15+12-34-37.865 [info] 1619 1063
2016-7-15+12-34-38.4 [info] 1628 flash.internalserver.com
2016-7-15+12-34-38.5 [info] 1629 flash.internalserver.com
2016-7-15+12-34-38.6 [info] 1614
2016-7-15+12-34-38.7 [info] 1615
2016-7-15+12-34-38.8 [info] 1618
2016-7-15+12-34-38.10 [info] 1608
2016-7-15+12-34-38.11 [info] 1612
2016-7-15+12-34-38.13 [info] 1620

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ridhij42083560 Adobe Employee
Adobe Employee ,
Jul 15, 2016 Jul 15, 2016

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In Response To BruceFeuillette

It seems since you have already tried performing an Update on the machine you are facing the issue as there are registry entries present which are not allowing update.

Could you delete the following entries and try once:

1. Go to run and type regedit. Traverse to path HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Macromedia\FlashPlayerSAU

2. Delete UpdateAttempts and LastUpdateCheck and modify the value for CheckFrequency to 0.

3. Then retry the process of updation.

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BruceFeuillette
Community Beginner ,
Jul 15, 2016 Jul 15, 2016

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In Response To ridhij42083560

Ah ! I was searching the registry key as I remember there was something to do with it.

but still no luck.

2016-7-15+13-23-7.22 [info] 1628 flash.internalserver.com
2016-7-15+13-23-7.345 [info] 1629 flash.internalserver.com
2016-7-15+13-23-7.395 [info] 1614
2016-7-15+13-23-7.444 [info] 1615
2016-7-15+13-23-7.494 [info] 1618
2016-7-15+13-23-7.544 [info] 1619 1063
2016-7-15+13-23-7.673 [info] 1628 flash.internalserver.com
2016-7-15+13-23-7.674 [info] 1629 flash.internalserver.com
2016-7-15+13-23-7.675 [info] 1614
2016-7-15+13-23-7.676 [info] 1615
2016-7-15+13-23-7.677 [info] 1618
2016-7-15+13-23-7.679 [info] 1608
2016-7-15+13-23-7.682 [info] 1631 /pub/flashplayer/update/current/sau/currentmajor.xml
2016-7-15+13-23-7.956 [warning] 1470 12175
2016-7-15+13-23-7.958 [warning] 1474 183
2016-7-15+13-23-7.959 [warning] 1475
2016-7-15+13-23-7.960 [info] 1432
2016-7-15+13-23-7.961 [info] 1612
2016-7-15+13-23-7.963 [info] 1620

Something is wrong with the SSL. The last thing is that the certificate is self-signed... as before it expires but it was fine.

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_maria_ Adobe Employee
Adobe Employee ,
Jul 15, 2016 Jul 15, 2016

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In Response To BruceFeuillette

BruceFeuillette

The issue is with the certificate.  Background Updates requires SSL regardless if it's hosted internally or not, due to security reasons (internal security breeches do happen).

For the warnings:

2016-7-15+13-23-7.956 [warning] 1470 12175 

2016-7-15+13-23-7.958 [warning] 1474 183 

2016-7-15+13-23-7.959 [warning] 1475 

1470 = WinHttpSendRequest call to currentmajor.xml failed

1474 = WinHttpReceiveResponse call to currentmajor.xml failed

1475 = Could not retrieve currentmajor.xml

12175 Is the corresponding Microsoft error code: ERROR_WINHTTP_SECURE_FAILURE


Resolving the SSL cert issue should resolve this issue.

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BruceFeuillette
Community Beginner ,
Jul 15, 2016 Jul 15, 2016

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Ok, I eventually got it...

The self signed certificate on IIS has expired on november but we missed it.

I had to use SelfSSL in the IIS resource toolkit to create a new certificate until 2043. I should be retired at that time !

The tough part was to update the GPO to install this new certificate in the computer store. I completely forgot it.

Now it's running fine and Flash is up-to-date on my computer. The others 360 PCs will do it later

Thanks ridhijain for the registry trick that lead to a better log !

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_maria_ Adobe Employee
Adobe Employee ,
Jul 15, 2016 Jul 15, 2016

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In Response To BruceFeuillette

Treat. Glad you were able to resolve the issue and everything is working now.

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