Second Help Page opened is blank

[mvfob]

Only with IE 10 this happens.  If a use opens a help screen and then navigates to another web page and does not close the original help screen, when the click the help to open only a blank screen opens.

[Peter Grainge]

See Calling WebHelp on my site. It's quite a while since anyone has posted this issue so I am wondering if something is different in later versions of RoboHelp. You haven't said which version you are using.

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See www.grainge.org for RoboHelp and Authoring information

@petergrainge

[mvfob]

I am using Robohelp 2015

Edited by Moderator to amend version from RoboHelp 15. That will cause confusion in future searches and maybe miss answers that are being sought.

[Peter Grainge]

That kills that theory!

It could be that the problem went away with IE11 but I really don't know. With WebHelp, I can only suggest you check your calls against what I have set out in Calling WebHelp.

Could you consider a Responsive HTML5 output. You wouldn't have this problem there. It's not difficult for you to switch but it would mean an initial change to the calls.

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See www.grainge.org for RoboHelp and Authoring information

@petergrainge