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adobe flash player -- installation will begin shortly stuck on Mac OS 10.11.6

New Here ,
Jul 24, 2016 Jul 24, 2016

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On an iMac with 10.11.6

I'm stuck with installer, I get this message when I start installing (with the latest installer):

Adobe Flash Player

installation will begin shortly...

and it's stay like this.

I have uninstalled Flash, and it don't work don't work

Any idea?

Éric

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Adobe Employee ,
Jul 25, 2016 Jul 25, 2016

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Hi,

Are you using any proxy server settings? Additionally could you provide us with few log files that would help us debug. Please go through the FAQ Where do I find the Flash Player installation log on the Macintosh? and provide the Adobe_GDE.log, Adobe_ADM.log and FlashInstall.log files. Upload the files to cloud.acrobat.com/send using the instructions at How to share a document and post a link here.

Thanks!

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