system crashes using Robohelp x5

[Guest]

About 4 times a day, I get an error that reads something like :Instruction at "0x73ddllc7" referenced memory at 0x00000004. Memory could not be read. My entire system freezes and I lose my work if it hasn't been saved every minute. I have to disconnect the power cord and battery to shut down. This error is preceded by

Error sign robohtml.exe ModName: baseapp-release-v.dll ModVer: 1.6.196.1 Offset 00035820

Does anyone know what this is and what I can do about it?

[RoboColum_n_]

Is this just happening on one project? Is the project located on a network drive?

[Guest]

Yes, I only have two projects but I notice it in one--the larger one. In one case I was able to click the debug button and it seems to reference an image file. If it happens again and I can get more info, I'll post it. In the meantime, I am afraid that there is some kind of limitation with images/image size, number of files, etc. in a project. I have also never upgraded since getting x5. Any info you could provide would be appreciated.

[Peter Grainge]

RH for Word or RH HTML?

PNG images?

And you only answered one of Colum's questions.

[Peter Grainge]

Duplicated post.

[Peter Grainge]

Impressive. One click, three posts.

[Guest]

Sorry, the project is on a local drive. I use RH HTML and import images as bitmaps.

[Peter Grainge]

I was wondering if you were using PNGs as they can cause crashing problems.

Another cause of an error that looks like the one you report is importing output files into a project. These are instantly recognisable by red squares appearing in your topics.

Finally I believe video card problems can cause this but I would have thought that would happen with all projects.

Anything there looking likely?

[Guest]

Actually, a few weeks ago I did have that problem with the red squares. I had no idea what that was all about. Somehow I got rid of them, but I don't remember how. As for the video card, I'm not sure. And I'm using x5.0.1. Is there some other image format I should be using?

[HKabaker]

Do you have the RH X5 service releases? In other words, are you running RH X5.0.2?

Bitmaps can be a problem, too.

Harvey

[Peter Grainge]

My guess is those topics that had the red squares, or others that still have them, are the cause. You cannot import files from a RH import without cleaning them up.

Based on your reply, I would be inclined to rule out the video card.

Are you using PNGs? If you are, there have been some fairly recent posts on that. Search on PNG.

[HKabaker]

Try selecting Help / Check for Updates.

This is important.