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ADE 4.5 bugs when ebook is downloaded?

New Here ,
Jul 26, 2016 Jul 26, 2016

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I upgraded from 3.0 this morning to 4.5, Big mistake. I uninstalled 3.0, authorized 4.5, downloaded an ebook from my local library, and....."this document can't be opened...protected by DRM, and is not currently authorized for use with your Adobe ID.:

So I uninstalled everything, removed everything, restarted my laptop and repeated. Same message. Only now, three copies of the ebook appear on ADE 4.5, before I even downloaded the ebook.

Contacted the chat folk at Adobe. They tell me after half an hour that they don't work with ADE.

I am very frustrated. This btw is a repeat of my experience a few years ago when I upgraded from 2 to 3.5.

Can any expert help? Should I go back to 3.5? Are there known bugs with 4.5?

Meanwhile, at least I can read on my iPad, but I miss my ereader.

Thank you.

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correct answers 1 Correct answer

LEGEND , Jul 27, 2016 Jul 27, 2016

Windows:

    Close all applications.

    Choose Start > Run.

    In the Open text box, type regedit and then press Enter. The Registry Editor opens.

    In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

    Select the Adept key.

    Choose File > Export.

    In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

    Right-click the Adept

...

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LEGEND ,
Jul 27, 2016 Jul 27, 2016

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New Here ,
Jul 27, 2016 Jul 27, 2016

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The solution is as I thought .... uninstall 4.5 and go back to 3.0. Newer versions of ADE are always problematic. But wait! Read on.

Except now, on 3.0 while it says I'm already authorized on this computer, when I try to download ebook I get a new error message: Error! Check Activation.

So now I have a new problem. The Authorize Computer option is shaded, and there is no option to de-authorize computer.

Any solutions?

Thank you.

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LEGEND ,
Jul 27, 2016 Jul 27, 2016

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Windows:

    Close all applications.

    Choose Start > Run.

    In the Open text box, type regedit and then press Enter. The Registry Editor opens.

    In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

    Select the Adept key.

    Choose File > Export.

    In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

    Right-click the Adept key and choose Delete.

    In the Confirm Key Delete dialog, click OK.

    Close the Registry Editor.

    Open Adobe Digital Editions and reauthorize.

Macintosh:

    quit Adobe Digital Editions.

    Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

    If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

    Open Adobe Digital Editions and reauthorize.

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New Here ,
Jul 27, 2016 Jul 27, 2016

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Nankay, thank you. Except I'm running Windows10. I've run regedit and gotten to this point:

HKEY_CURRENT_USER\Software\Adobe\Adept

    Select the Adept key.

File > Export

but then there is no Export Registry File dialog box. Export opens in Documents:

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LEGEND ,
Jul 27, 2016 Jul 27, 2016

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Yes and how surch a location for save and give the key a name. For example test.

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New Here ,
Jul 27, 2016 Jul 27, 2016

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@Nanakay, thank you very much. I've now got it and and have downloaded my ebook to my Kobo and I can open it there.

You've been very patient and helpful.

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LEGEND ,
Jul 27, 2016 Jul 27, 2016

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You are welcome.

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