Flash Player 22 won't install on El Capitan OS

[patriciao46095522]

I have an iMac, OS 10.11.6 and use Safari browser.  Installer will download app but crashes when it begins to install @ 55%.  Have run Disk Utility, everything ok. Have turned off Firewall.  Have tried with Safari off and on, same results.  Have uninstalled old version of Flash Player.

HELP!!!

[lsmithbarbri]

I'm having the same issue although the installer will run, but when it gets to the end it tells me unable to install. Updates work for Firefox, just not Safari. I have also turned off firewall, uninstalled the old version of flash, still not able to install.

MacBook Pro11,5

OS X El Capitan v 10.11.5

[ridhij42083560]

Hi,

Could you provide us with few log files that would help us debug. Please go through the FAQ Where do I find the Flash Player installation log on the Macintosh? and provide the Adobe_GDE.log, Adobe_ADM.log and FlashInstall.log files. Upload the files to cloud.acrobat.com/send using the instructions at How to share a document and post a link here.

Thanks!

[patriciao46095522]

The installer begins to download the install. Then at 50% of download a message pops up that says installing and at 55% it crashes so there is nothing in the install log because it crashes before it gets installed. There is nothing showing up in the log after my markers to send you. I will send you the Adobe.GDE and ADM logs

[patriciao46095522]

here is the link to the three logs I put in the cloud: https://files.acrobat.com/a/preview/47a28617-542b-4454-81f5-2bcbf7115153I hope they will help!

[ridhij42083560]

The link provided does not work. Could you please check and post the files.

[Thom_Alt]

We have the same issue here. Maybe these Log file can help resolving the issue:

Dateien freigegeben - Acrobat.com

Best Regards

Thomas Alt

Switzerland

[ridhij42083560]

Thanks for posting the files. For now you can use the offline installer available on the page https://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-mac.html under still having problems section.

Thanks

Ridhi

[jay7326]

The recommendation from Adobe staffer Ridhi to perform an offline installation did the trick.  Running 10.11.6 El Capitan.  All attempts following other instructions ended with a failed installation.  thanks.