Hi hodgestl,
We really need more information to help you troubleshoot this
issue.
Have you opened a support case with Adobe yet?
http://www.adobe.com/support/contact/
Are you referring to the executable installer found here:
http://www.adobe.com/go/tn_19166
What’s the operating system?
What browser?
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prefer to contact Adobe support staff directly, please contact
Adobe support.