Hello,
I just downloaded Robohelp 7 (not the trial version) and I'm
trying to install it on Windows XP Pro SP2. The file unpacks fine,
then I run setup. I can select three items to install, a PDF
application and two Robohelp applications. The PDF application
installs fine, however, I get a Windows error message that msiexec
needs to close with the typical "Send" "Do Not Send" to Microsoft
buttons. The installer does not quit however, it continues and at
the very end even says Robohelp was installed successfully.
However, when I try to run any of the Robohelp icons on my
desktop, I get an error message that says this application has
caused and error and needs to close.
I've tried uninstalling from Add/Remove Programs, this also
caused the msiexec to crash. I also tried restarting setup and
doing a repair, still no good, I did a remove, still no good.
I opened a tech support call and manually deleted registry
entries as per the technician's suggestion and manually deleted the
Robohelp application from the hard drive. Still no good.
This is a new installation of Windows XP and there's not much
on the PC other than Office 2003.
I also followed the instructions in this technote:
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb402652&sliceId=1
Still no good.
Might anyone have any idea what's going on here?
Thanks