• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Activation server error - code E_AUTH_BAD_DEVICE_KEY

Community Beginner ,
Aug 14, 2016 Aug 14, 2016

Copy link to clipboard

Copied

Using a Mac with OS X El Capitan 10.11.6 I got problems to authorise my computer. The error message is always "Activation server error - code E_AUTH_BAD_DEVICE_KEY"

The computer was authorised approx. 1 year ago.

What to do to overcome this problem ?

Views

1.5K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Aug 16, 2016 Aug 16, 2016

Copy link to clipboard

Copied

Windows:

    Close all applications.

    Choose Start > Run.

    In the Open text box, type regedit and then press Enter. The Registry Editor opens.

    In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

    Select the Adept key.

    Choose File > Export.

    In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

    Right-click the Adept key and choose Delete.

    In the Confirm Key Delete dialog, click OK.

    Close the Registry Editor.

    Open Adobe Digital Editions and reauthorize.

Macintosh:

    quit Adobe Digital Editions.

    Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

    If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

    Open Adobe Digital Editions and reauthorize.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 17, 2016 Aug 17, 2016

Copy link to clipboard

Copied

Thank you for the advise. However, it did not solve the problem, the message is the same.

The credentials are correct because I could authorise other devices e.g. Tolino e-book reader.

What to do ?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Aug 17, 2016 Aug 17, 2016

Copy link to clipboard

Copied

You get the same error message after the remove and authoirze again?

Only by one eBook or when open Digital Edition?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 17, 2016 Aug 17, 2016

Copy link to clipboard

Copied

Correct, I get the same error message after removing and trying to authorise again.

This happens when opening Digital Edition and authorising under Help menu as well as authorising trying to open an eBook

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Aug 17, 2016 Aug 17, 2016

Copy link to clipboard

Copied

Which operating system your used?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 17, 2016 Aug 17, 2016

Copy link to clipboard

Copied

Using a Mac with OS X El Capitan 10.11.6

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Aug 17, 2016 Aug 17, 2016

Copy link to clipboard

Copied

Has you emptied trash after remove the activation.dat?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 18, 2016 Aug 18, 2016

Copy link to clipboard

Copied

yes, I have emptied the trash and re-started the computer as well

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Aug 18, 2016 Aug 18, 2016

Copy link to clipboard

Copied

Oddly, it then does not work.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 27, 2017 Nov 27, 2017

Copy link to clipboard

Copied

LATEST

This did not help. Still same error: Activation server error - code E_AUTH_BAD_DEVICE_KEY

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines