• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Adobe Photoshop and Dreamweaver 2015.5 wont launch

New Here ,
Aug 19, 2016 Aug 19, 2016

Copy link to clipboard

Copied

Adobe Dreamweaver and Photoshop wont launch.

All I get is the error -

No details... no info.

Just a giant 'you're out of luck' even when you pay for a subscription.

TOPICS
Creative Cloud

Views

302

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Aug 19, 2016 Aug 19, 2016

contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

Votes

Translate

Translate
Community Expert ,
Aug 19, 2016 Aug 19, 2016

Copy link to clipboard

Copied

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 19, 2016 Aug 19, 2016

Copy link to clipboard

Copied

No good. Did not work.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 19, 2016 Aug 19, 2016

Copy link to clipboard

Copied

if you successfully reset your preferences and that failed:

uninstall everything cc including the desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud

use the desktop app to install your apps and trials.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 19, 2016 Aug 19, 2016

Copy link to clipboard

Copied

I have followed all of the instructions... spent the time to unistall everything, used the cleaner, reinstall desktop and all the apps I use...

I still get the error.

This is a lot of hassle to spend money each month for something that is not working.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 19, 2016 Aug 19, 2016

Copy link to clipboard

Copied

LATEST

contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines