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A few days ago I bought an e-book.
Unfortunately at that time I forgot all about my adobe account and downloaded it anyway.
Now I cannot read it on my e-reader.
I contacted the store and they mailed me all the steps I had to take, but I still cannot open it.
The file is in my account but when I try downloading it again, the adobe log in does not appear and so the problem stays.
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What Adobe software are you using... is this an Adobe Digital Editions question?
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yes
I was told to download digital editions and the book is there, but it is still protected so I cannot open it with my e-reader
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Moving to Adobe Digital Editions​