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I have a mac OS X 10.9.5. I am trying to download adobe flash player. I follow the instructions but it freezes at 90% and then says installation has failed. What can I do?

New Here ,
Aug 28, 2016 Aug 28, 2016

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I have a mac OS X 10.9.5. I am trying to download adobe flash player. I follow the instructions but it freezes at 90% and then says installation has failed. What can I do?

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Community Expert ,
Aug 28, 2016 Aug 28, 2016

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[Question moved to the Installing Flash Player forum]

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Adobe Employee ,
Aug 28, 2016 Aug 28, 2016

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I'll need to get some installation log files from you to troubleshoot further.  Please review the FAQ Where do I find the Flash Player installation log on the Macintosh?  and configure your system to obtain all four files listed: Adobe_ADM.log, Adobe_GDE.log, install.log, and FlashPlayerInstallManager.log.  Run the installer again.  When the installation fails, gather all files and upload them to cloud.acrobat.com/send using the instructions at How to share a document​.   Post the link to the uploaded files in your reply.

Thank you.

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