After Effects CC 2015 and Yosemite 10.10.3 Error

[kenphipp5]

I'm getting the following error when opening the newest version of after effects.

After Effects can’t continue: Error while accessing the preference files inside “/Users/xxxx/Library/Preferences/Adobe/After Effects/13.5”, please verify the file permissions and try again.

Please let me know how I can repair it. I've reinstalled After Effects, Other Adobe CC 2015 are not giving me the similar errors.

Thanks

Ken

[Mylenium]

Start by checking the user permissions on the folder. Right-click --> Get Info is your friend.

Mylenium

[kenphipp5]

Well by deleting the folder of preferences at /Users/xxxx/Library/Preferences/Adobe/After Effects/13.5 I was able to launch After Effects, but then a new error started says that I don't have Quicktime installed "Quicktime is not installed on this system, some components will not work correctly" unfortunately that means rendering to a movie format is pretty much not possible.

Any suggestions?

[Szalam · Accepted solution]

fixing permissions problem that impedes start of Adobe applications | After Effects region of intere...

troubleshooting QuickTime errors with After Effects CS5, CS5.5, CS6, and CC | After Effects region o...

[bailioni]

I have done all of the above and it still won't open. I still get the "/users/xxxx/library/preferences/adobe/after effects/13.8" warning. Any other suggestions?

[Szalam]

What, exact, OS version are you using?

What is the exact text of your error message?

Have you tried moving the /users/xxxx/library/preferences/adobe folder to your desktop?

[wesleyw11979562]

I tried all the steps above but what worked for me was just moving the file to the desktop

[millertv]

Yes, that is the only thing that worked for me too. thanks for the tip

[Awesome Project]

How do I get a hold of that file and delete?

Cuz I have the same problem but having hard time finding the folders

[Szalam]

Apple hides the Library folder by default. The Google has some suggestions for how to show it.

[Awesome Project]

Thanks bro! I check it out!

[Martine_and_Jeff]

how did you find the file? we typed in name of file in search bar and nothing came up.

new computer

[matthewc98740735]

I have installed everything that I'm supposed to, but there is no Adobe folder in my permissions folder

[hectorc37816286]

I have the same issue and have looked for the Adobe folder in my permissions. In the library folder on my Mac 10.12.6 Sierra, I see a folder called PreferencePanes and also Preferences. In the preferences folder, I only see files like this: com.Adobe.After Effects.paths.plist

[nathanr19236817]

I have the EXACT same problem. There is no Adobe folder in Preferences.

Please can someone from Adobe help with this? I'm paying every month for software I can not use.