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format issue in Presenter video express 11 on Mac

New Here ,
Sep 01, 2016 Sep 01, 2016

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Hello !

impossible to change the format to 1280x720 .
when I import a video or a branding video in it , I always have 2 black bars because the format doesn't match the project.

I verified that the option was selected in the preferences before starting my new project.
I tried 4 times and it doesn't work, the exported video is always in the1280x800 format !

Is there anybody knowing that issue ?

Thanks for any help !

Bruno

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correct answers 1 Correct answer

Adobe Employee , Sep 06, 2016 Sep 06, 2016

Hi Bruno,

Video Express has 2 default project resolutions - 1280x720 and 1280x800. If your screen resolution is in the 16:9 aspect ratio, the project resolution is 1280x720. On some Macs, the screen resolution is in the 16:10 aspect ratio. On these Macs, Video Express defaults to a project resolution of 1280x800. This is the cause of the issue you are reporting.

To work around the black bars issue you can import assets that are in the 16:10 format, such as 1280x800. Or you can manually change the

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Adobe Employee ,
Sep 06, 2016 Sep 06, 2016

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Hi Bruno,

Video Express has 2 default project resolutions - 1280x720 and 1280x800. If your screen resolution is in the 16:9 aspect ratio, the project resolution is 1280x720. On some Macs, the screen resolution is in the 16:10 aspect ratio. On these Macs, Video Express defaults to a project resolution of 1280x800. This is the cause of the issue you are reporting.

To work around the black bars issue you can import assets that are in the 16:10 format, such as 1280x800. Or you can manually change the resolution of your OS to 1280x720. See this link for more info:

How to adjust your Mac display’s resolution settings | Macworld

Please let us know if this helped.

Thank you,
Renzil D'Souza

Video Express Team

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