I converted an existing HTML project (from X5) to X7 (after
the patch was installed). On an XP machine using IE6 the popup
field definitions do not appear. A blank page comes up. Works fine
on the XP using IE5 and works fine on a Vista machine. Has anybody
else had this problem or knows of a fix to use?
Are we talking about webhelp here? Do the popups work work OK
in other browsers (IE7 and Firefox)? Are you viewing the webhelp
locally and have you applied the Mark of the Web when you generate?
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I am adding more detail to the issue reported by PAM530.
Are we talking about webhelp here? YES we are generating
webhelp.
Do the popups work work OK in other browsers (IE7 and
Firefox)? Yes the "popups" work OK in IE7 and also in IE6 when not
accessed via the Oracle Application Server. These are new pages in
the same window. There are no problems when viewing webhelp locally
on the PC or within RoboHelp7. We don't use Firefox.
Are you viewing the webhelp locally and have you applied the
Mark of the Web when you generate? The pages are fine when viewed
locally. We did not use Mark of the Web.
Below is detailed background on problem observed when viewing
RoboHelp HTML pages on a PC running XP and IE6. The HTML files were
accessed from an Oracle Application 10g Server.
1. Converted a RoboHelp version 5 project to Robohelp version
7.02.001.
2. Generated WebHelp
a. Note: Some .png files were not included in the output HTML
3. Deployed the WebHelp files to Oracle Application Server
10g Release 2 (10.1.2) Web Portal
4. Tested help from PCs accessing the web portal using
IE6/XP; IE7/XP; IE7/Vista
5. The pages loaded correctly in IE7/XP and IE7/Vista.
6. Page loading problems were observed in IE6/XP.
7. Most of the pages called from the TOC page loaded
correctly in the same browser window.
8. Some pages which were called from a TOC page did not load
initially in the same browser window. The
URL did not change to the called page and a blank page was
displayed.
9. Navigation back to the TOC successfully re-displayed the
TOC page
10. Subsequent attempts to navigate to the called page were
not successful
11. Once on the blank page (with the TOC URL displayed), a
refresh would load the called page and the
called page URL was displayed.
I hope you are working with PAM530 and not someone else on
the same trip!
"also in IE6 when not accessed via the Oracle Application
Server"
Does that mean you have tried other servers or just that it
is OK locally? The fact that this has not been a common problem is
making me suspect the server. Circumstantial evidence I agree.
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I meant to say that the pages can be accessed and navigated
sucessfully in IE6 locally. There are no blank pages requiring a
refresh as there when going through the Oracle AS
application.
I am no developer but does that not suggest the problem is
the server? I haven't seen other reports although you might want to
search on "Oracle". Might it also be worth looking on the Oracle
forums?
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Thank you. I will investigate the issue with Oracle. It
appears to be a problem on the Oracle Application Server side. If
we turn off single signon, the pages all load initially with no
problems.
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