Can't erase computer authorization

[janicen69304389]

I have been trying to erase an authorization and every time it says I have the wrong password.  I change the adobe password and go back and try again and get the same answer every time.  I went to chat (case # 0219559779) and they couldn't help.  Is there a way to completely erase Adobe edition from my computer including the authorization so I can reinstall with a clean slate?  I have uninstalled the program (4.5) and reinstalled but it keeps showing the authorization.  I've tried regedit but there is no Adet folder to remove.  I'm using Windows 10

Thanks

[Nanaky]

Windows:

    Close all applications.

    Choose Start > Run.

    In the Open text box, type regedit and then press Enter. The Registry Editor opens.

    In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

    Select the Adept key.

    Choose File > Export.

    In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

    Right-click the Adept key and choose Delete.

    In the Confirm Key Delete dialog, click OK.

    Close the Registry Editor.

    Open Adobe Digital Editions and reauthorize.

Macintosh:

    quit Adobe Digital Editions.

    Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

    If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

    Open Adobe Digital Editions and reauthorize.

[janicen69304389]

Thanks for your quick response.

But there is no Adept under Adobe.

Thanks

[Nanaky]

HKEY_CURRENT_USER\Software\Adobe has you found?

[janicen69304389]

Yes There is an Adobe in hkey_current_user\software\adobe

Thanks again

[Nanaky]

O.o Are you sure that used the user which are used digital Edition?

[janicen69304389]

I am the only user of adobe digital edition

[Nanaky]

Can you make a screenshot and add it in the forum?

[janicen69304389]

[Nanaky]

O. o Strange you sure that start with  HKEY_CURRENT_USER?

[janicen69304389]

Yes

[Nanaky]

then seems digital edtioin not right access to your registry o.O in this point i have no idea was can solved the issue.

[thamerag]

I have version 10.11.6 The Capitan, but I find the user folder

[thamerag]

Ok. thanks for you quick response. I solved it with the information of 10.7 and following

[thamerag]

I have this problem in MAC Os