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Firefox: Flash plugin crashed without a report at www.focus.de/videos/

Enthusiast ,
Jun 22, 2013 Jun 22, 2013

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http://www.focus.de/videos/

Sometimes I get this message while loading one of the videos:

The Adobe Flash plugin has crashed.

Reload the page to try again.

No report available

Mobile DualCore Intel Core i5-2410M / HD3000 /  9.17.10.3062

NVIDIA GeForce GT 540M / 9.18.13.2014 - nVIDIA ForceWare 320.14 (320.18 has problems)

Microsoft Windows 7 Home Premium X64 SP1

(Energy saving mode)

Hardware acceleration (Flash 11.8.800.88 & Firefox) and Protected mode enabled.

Tested with Firefox 22b6 and 24.0a1

IE10 and Google Chrome 28 beta are working.

Can you confirm those crashes ?

Update:

the same at:

http://www.chefkoch.de/magazin/6,283,0/Chefkoch/

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8.7K

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correct answers 1 Correct answer

Adobe Employee , Jul 08, 2013 Jul 08, 2013

I hit one hang on chefkoch.de a few seconds into the video after the commercial, but haven't been able to reproduce it.  I did find a crash report when I went back to about:crashes though. 


I've filed the following bug:

https://bugbase.adobe.com/index.cfm?event=bug&id=3591445

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Enthusiast ,
Jul 02, 2013 Jul 02, 2013

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The same on http://www.ran.de/de/videoarena/index-tennis.html

The first video is running fine, but after the second ad it is crashing without a report.

AMD Phenom II X6 Black Edition 1090T

NVIDIA GeForce GTX 650 Ti / 9.18.13.2601 - nVIDIA ForceWare 326.01

Windows 8.1 Pro x64 9431

Firefox 25.0a1 / build-id 20130701031115

Flash Player 11.8.800.88

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Adobe Employee ,
Jul 08, 2013 Jul 08, 2013

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I hit one hang on chefkoch.de a few seconds into the video after the commercial, but haven't been able to reproduce it.  I did find a crash report when I went back to about:crashes though. 


I've filed the following bug:

https://bugbase.adobe.com/index.cfm?event=bug&id=3591445

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Enthusiast ,
Jul 10, 2013 Jul 10, 2013

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a) http://www.focus.de/videos/ & http://www.chefkoch.de/magazin/6,283,0/Chefkoch/

No chrashes anymore with Flash Player 11.8.800.94/95

(but sometimes the videos stutters a lot while buffering)

b) http://www.ran.de/de/videoarena/index-tennis.html

I get now "Runtime Error R6025 - pure virtual function call" after viewing in fullscreen.

https://bugbase.adobe.com/index.cfm?event=bug&id=3573456

https://crash-stats.mozilla.com/report/index/4792b847-4eba-4e41-8acf-5d4162130710

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Adobe Employee ,
Jul 10, 2013 Jul 10, 2013

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Thanks.  I escalated the pure virtual call bug.

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Guest
Aug 18, 2014 Aug 18, 2014

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The same on http://www.stargutschein.de/gutscheine/baur/

and also on CupoWorldAlltagz ‌.

It is crashing without a report. (First video down below)

AMD Phenom II X6 Black Edition 1090T

NVIDIA GeForce GTX 650 Ti / 9.18.13.2601 - nVIDIA ForceWare 326.01

Windows 8.1 Pro x64 9431

Firefox 25.0a1 / build-id 20130701031115

Flash Player 11.8.800.88

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Adobe Employee ,
Sep 07, 2016 Sep 07, 2016

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LATEST

Marcel55​:

You're a couple years behind on Flash Player updates.  Please upgrade to the latest available version of Flash Player, and your browser (there are significant interdependencies in general, and we work primarily on current shipping versions).

If you still experience a crash, please see the following guide on how to report a crash or error:

https://helpx.adobe.com/flash-player/kb/report-flash-player-crash.html

Since the thread you posted to was from 2013, I'm going to lock it.  Please feel free to start a new thread, so we can give you individualized support, and not pester the original posters with random email notifications.

Thanks!

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New Here ,
Jan 24, 2015 Jan 24, 2015

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The problem occurs on this site too: http://www.gg24.de/gutschein-shopping-liegt-voll-im-trend.html

I'm using a MacBook Pro (2.7 GHz Intel Core i7) with OS 10.7.1. and flash Version 16.0.0.235.

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Adobe Employee ,
Jan 24, 2015 Jan 24, 2015

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Please check about:crashes and see if anything was logged.  It looks like the ads change by region and behavior (I'm getting ads for US companies), and it's probably related to one of the ads that you're seeing.  There's not really any other Flash content here.

Did anything get logged under about:crashes?

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