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Photoshop CS5 [error message when updating software]

New Here ,
Sep 07, 2016 Sep 07, 2016

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I have attempted multiple times to update my software, and each time an error message comes up. Please help!!!

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Community Expert ,
Sep 07, 2016 Sep 07, 2016

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Need more information.

What is the exact error message and error code?

Can you post a screenshot?

FAQ: How do I capture and post a screen shot or video?​

Which operating system?

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New Here ,
Sep 08, 2016 Sep 08, 2016

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Some Updates Failed to Install

Photoshop 12.0.4 update for photoshop CS5

There was an error downloading this update please try again later.

Photoshop Camera Raw 6.7 Update

There was an error downloading this update please try again later.

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Community Expert ,
Sep 07, 2016 Sep 07, 2016

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...and how are you updating?

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New Here ,
Sep 08, 2016 Sep 08, 2016

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Within Photoshop , Help, Updates on the top bar.

Deborah Lamoreux

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Community Expert ,
Sep 08, 2016 Sep 08, 2016

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Need more information.

What is the exact error message and error code?

Can you post a screenshot?

FAQ: How do I capture and post a screen shot or video?

Which operating system?

Correct Answer

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New Here ,
Sep 08, 2016 Sep 08, 2016

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OSX MAC

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Community Expert ,
Sep 08, 2016 Sep 08, 2016

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New Here ,
Sep 09, 2016 Sep 09, 2016

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Dear Bob,

I seemed to be able to download the program.  You can see it in my downloads area.

However I do not know the next step.

A window with the Adobe photoshop file comes up.

I double click and Adobe Patch Installer and message comes up Adobe Patch Installer is damaged and can't be opened

You should eject Disk Image.

I pressed Eject Disk Image and window disappears.

Please Help

Thanks

Deborah

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Community Expert ,
Sep 08, 2016 Sep 08, 2016

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What is the exact error message and error code?

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New Here ,
Sep 09, 2016 Sep 09, 2016

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LATEST

Dear John

Please resend email regarding Skype.

I can not locate it.

thanks

Deborah

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Adobe Employee ,
Sep 08, 2016 Sep 08, 2016

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