Can't authorize PC with current ID

[joncsolomon]

I have been using ADE with my iPads and have a book checked out. I now want to read it on my PC but the Windows version won't let me authorize it with my current Adobe ID. How can I resolve this issue so I can see the same content on all my devices?

[Nanaky]

Which error message you get exactly?

[joncsolomon]

Eventually found the answer on here. Had to ctrl-d to deauthorize the no-id authorization before it would accept my  adobe id. This is not at all obvious. You hace been nice if customer support could have spent 2 minutes telling me that instead of making me spend over an hour searching the forums.

[Nanaky]

Ist a costfree product. In this point no firm was have a normal customer support for such a product 😕