Copy link to clipboard
Copied
Hello,
I am trying to download a book from my local library (in an EPUB format) using Adobe Digital Editions. The eBook opens correctly on my computer, but when I try to copy it over to my eReader, I get the following error:
"This document is protected by Adobe Digital Rights Management (DRM) and is not currently authorized for use with your Adobe ID. Please sign-in with the authorized Adobe Id and try again."
However, I have checked and the eBook is authorized under the same id as my device (I checked the authorization code). Do you have ideas about why that might be?
I have tried re-setting my eReader to factory settings, but that has not fixed the issue.
Thank you,
Copy link to clipboard
Copied
Has you try if work with a older version: Adobe Digital Editions downloads
Copy link to clipboard
Copied
Did you ever get this solved? I am having the same problem, but only with certain books. I have had no luck getting help from Kobo or Adobe on this.
Copy link to clipboard
Copied
Hi Keeley...yes, I did get it solved finally, with the help of a wonderful
girl from Kobo. Busy right now, but will send you the instructions this
evening, that worked for me. Do you have a Kobo ereader? Mine is a Sony,
but I would think it would work the same with both. Will email you tonight.
Kathy
On Thu, Sep 15, 2016 at 7:47 PM, keeleyb41310847 <forums_noreply@adobe.com>
Copy link to clipboard
Copied
Will you email me too? I have the exact same problem/error message. Thank you!
Copy link to clipboard
Copied
yes, I sure will Karen. Please let me know if you receive this email...not
sure how to send it to you, plus the forum. Thanks.
Kathy
On Fri, Sep 16, 2016 at 4:00 PM, karenf19106783 <forums_noreply@adobe.com>
Copy link to clipboard
Copied
Any help with it would be great!
Sent from my iPhone
Copy link to clipboard
Copied
Hi Karen...do these steps in order
Deauthorize Adobe Digital Edition, by launching ADE
- Deathorize by hitting Ctrl shift and D
-Reboot computer
-Reauthorize by launching ADE
-click drop down to right of Lib Menu
-click Auth computer, and it should now be authorized
-Reboot computer
-Deauth e reader from ADE by
-Launch ADE
-connect ereader to computer
-hit Ctrl shift and E to open a menu to select which device you want to
Dauth
-safetly remove and unplug ereader
-reser ereader to factory settings then reenter date and time, if needed.
-Resink ereader with desktp ( I did not do this step as I could not see how
to do it)
To reauth ereader, close ADE and unplug ereader
-plug ereader back in and open ADE and it should say it has found a new
device to auth.
-Reboot
They gave me these instruciotns,.minus the reboots, and it did not work
the first time, so the second time I rebooted after each step...and it
worked. Let me know if it works for you. Hope you understand the
instructions..I had rewritten so I could save them the way I interpreted
them. You will need to know your Digital Edition user id and password, as
well as the same for the site you use to get books. The only trouble I
found was with resetting my ereader to factory settings, but found the
instructions online. These instructions look daunting, but really it only
took 5 or 10 minutes to do. Good luck.
Please let me know if this works for you.
Kathy
On Fri, Sep 16, 2016 at 7:33 PM, Kathy Hanes <kathyhanes2001@gmail.com>
Copy link to clipboard
Copied
Great, thank you!
Sent from my iPhone
Copy link to clipboard
Copied
Thanks!
Sent from my iPhone
Copy link to clipboard
Copied
Kathy ... can you send me the solution as well?
Many thanks
[Personal info removed by Mod, please send emails via PM]
Copy link to clipboard
Copied
yes, I will forward the steps as sent to me by Kobo. For me, the first
time it didn't work, so between each step, the next time, I rebooted my
computer. Not sure if I needed to, or if I did something wrong the first
time.
hmmm, on second thought I guess I can't forward them without your
email...so here they are. Feel free to post them on the forum if you know
how...I can't figure it out. Thanks
you will need to know your Digital Editions user id and password
-Launch Adobe Digital Editions
- to deauthorize hit Ctrl shift, and D
-reboot computer
- Authorize by launching Dig Ed
-click the drop down menu to Lib Menu on the right
-click Author Comp...should now be authorized
-Reboot Comp
Deauthorize ereader
-launch Dig E
-connect reader to computer
-hit ctrl, shift and E to open a menu to select which device you want to
Deauth
-saftly remove and unplug e reader
-reset ereader to factory settings..can find instructions on line for how
to do this, then reenter date and time if needed
-resink ereader to desktop...I did not do this step, as I could not figure
how
-Reboot
To reauth ereader, close Dig Ed, and unplug ereader
-plug in ereader and open Dig Ed, and it should say it has found a new
device to auth
-reboot comp
Hope it works...let me know please and thanks
Kathy
On Sat, Sep 17, 2016 at 6:46 PM, johnm784224 <forums_noreply@adobe.com>
Copy link to clipboard
Copied
sorry John..had it typed and mod removed it, saying I have to pm you.
Don't know how to do that. If you email me kathyhanes2001@hotmail.ca
I will respond
On Sat, Sep 17, 2016 at 8:23 PM, Kathy Hanes <kathyhanes2001@gmail.com>
Copy link to clipboard
Copied
Hi Keeley. You will need to know your Digital Edition UserID and Password,
and password for whatever book site you are using. Then, do the following
in order
1) launch Adobe Digital Edition
2) Deauthorize it be hitting Ctrl shift and D
3) Reboot computer
4) Reauthorize ADE by doing the following
5) Launch ADE
6) Click drop down menu (to right of Lib Menu)
7) Click Authorize Computer. Now your computer is authorized to ADE
8) Reboot computer
9)Deauthorize your ereader from ADE, by doing the following
10)Launch ADE) Connect ereader to computer
11) Hit Ctrl shift and E to open a menu to select which device you want
to Deauthorze
12) safetly remove and unplug ereader
13) Reset reader to factory settings, then rerenter date and time on
ereader, if needed, and resink ereader with desktop
14) Reauthorize ereader, by closing ADE and unplug ereader
15) Plug in ereader and open ADE and it should say it has found a new
device to authorize
16) Reboot
This is what they told me to do...minus the reboots. It didn't work the
first time, so I rebooted after each section and then it worked. Only
trouble I had was resetting my ereader to factory settings, and found the
instructions online. Hope this works for you...please let me know, and
hope you understand the way I am giving it to you..I kinda rewote them for
myself to understand. Seems daunting because there are so many steps, but
it really isn't...took me 5 or 10 minutes
PS>step 13 where it says to resink ereadeader, I did not do as I could
not see how to do it.
Kathy
On Fri, Sep 16, 2016 at 8:09 AM, Kathy Hanes <kathyhanes2001@gmail.com>
Copy link to clipboard
Copied
Keeley...just sent instructions....did you get them, or did I send them to
the help centre?
Kathy
On Fri, Sep 16, 2016 at 8:09 AM, Kathy Hanes <kathyhanes2001@gmail.com>
Copy link to clipboard
Copied
i am also having this issue, it seem to be everytime I download a new book. can't even open the book I was currently reading and am about 80% read with it, very frustrating