Background Update Server - FlashPlayerUpdateService.exe deleted ?

Report · Sep 20, 2016

Hi,

I'm using a background update server to upgrade our network computers (Windows 7 X64) from Flash Player 16 to 23.

Everything works fine, client are updated fine except that FlashPlayerUpdateService.exe file is deleted after upgrade, same for the service who call this file, and for the automatic task that call the service...

Here is my mms.cfg :

SilentAutoUpdateEnable=1

AutoUpdateDisable=0

SilentAutoUpdateServerDomain=NameOfMyServerMasked

SilentAutoUpdateVerboseLogging=1

And here is the install log :

=O====== M/23.0.0.162 2016-09-20+08-50-21.398 ========

0000 00000044

0001 00000045

0002 00000010 FlashPlayerInstaller.exe -install -iv 9

0003 00001036 Software\Macromedia\FlashPlayer\SafeVersions/23.0 2

0004 00000011 1

0005 00000020 C:\WINDOWS\SysWOW64\FlashPlayerCPLApp.cpl

0006 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

0007 00001015 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_305_ActiveX.exe 5

0008 00001045 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_305_ActiveX.exe 5

0009 00001015 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_305_ActiveX.exe 5

0010 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashUtil32_16_0_0_305_ActiveX.exe/ 2

0011 00000013

0012 00000015 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_23_0_0_162_ActiveX.exe

0013 00000016 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_23_0_0_162_ActiveX.dll

0014 00000023 C:\WINDOWS\SysWOW64\Macromed\Flash\activex.vch

0015 00000019 C:\WINDOWS\SysWOW64\FlashPlayerCPLApp.cpl

0016 00000021 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

0017 00001031 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe:5

=X====== M/23.0.0.162 2016-09-20+08-50-27.635 ========

If I install the update manually with the msi everything works fine, and the update service still here...

Thanks for your help.

Report · Sep 20, 2016

Hi

We could not reproduce this issue, could you try uninstalling on one system and reproduce this.

And send us exact steps to reproduce this.

Report · Sep 20, 2016

Ok, here are the steps I'm doing to reproduce it :

My test computer is now clean of any version of Flash Player, i've also deleted C:\Windows\SysWOW64\Macromed\Flash and C:\Windows\System32\Macromed\Flash folders, and registry key HKEY_LOCAL_MACHINE\SOFTWARE\Macromedia
I've disable Kaspersky Endpoint Security 10 antivirus,
Manually install install_flash_player_16_active_x.msi, everything is ok (file, service, task,...)
I create mms.cfg file under C:\Windows\SysWOW64\Macromed\Flash with these parameters
SilentAutoUpdateEnable=1
AutoUpdateDisable=0
SilentAutoUpdateServerDomain=srvsus01.hopital-saint-joseph.fr
SilentAutoUpdateVerboseLogging=1
Our Background Update Server is on a IIS web server, anonymous access on,
I start the update task manually, and same problem .exe disappear after a while (3mn)
Here is the complete FlashInstall.log

=O====== M/16.0.0.305 2016-09-20+12-38-03.396 ========

0000 00000010 "C:\Users\ADMINI~1\AppData\Local\Temp\InstallAX_16_0_0_305.exe" -install -msi

0001 00001036 Software\Macromedia\FlashPlayer\SafeVersions/16.0 2

0002 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0003 00000011 1

0004 00000020 C:\WINDOWS\SysWOW64\FlashPlayerCPLApp.cpl

0005 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

0006 00000013

0007 00000015 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_305_ActiveX.exe

0008 00000016 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_305_ActiveX.dll

0009 00000023 C:\WINDOWS\SysWOW64\Macromed\Flash\activex.vch

0010 00000019 C:\WINDOWS\SysWOW64\FlashPlayerCPLApp.cpl

0011 00000021 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

0012 00000012

=X====== M/16.0.0.305 2016-09-20+12-38-06.516 ========

2016-9-20+12-53-54.100 [info] 1628 srvsus01.hopital-saint-joseph.fr

2016-9-20+12-53-54.100 [info] 1629 srvsus01.hopital-saint-joseph.fr

2016-9-20+12-53-54.101 [info] 1614

2016-9-20+12-53-54.101 [info] 1615

2016-9-20+12-53-54.101 [info] 1618

2016-9-20+12-53-54.102 [info] 1619 1063

2016-9-20+12-53-54.119 [info] 1628 srvsus01.hopital-saint-joseph.fr

2016-9-20+12-53-54.120 [info] 1629 srvsus01.hopital-saint-joseph.fr

2016-9-20+12-53-54.120 [info] 1614

2016-9-20+12-53-54.120 [info] 1615

2016-9-20+12-53-54.120 [info] 1618

2016-9-20+12-53-54.121 [info] 1604

2016-9-20+12-53-54.121 [info] 1608

2016-9-20+12-53-54.126 [info] 1631 /pub/flashplayer/update/current/sau/currentmajor.xml

2016-9-20+12-53-54.242 [info] 1630 /pub/flashplayer/update/current/sau/22/xml/version.xml

2016-9-20+12-53-54.243 [info] 1632

2016-9-20+12-53-54.244 [info] 1630 /pub/flashplayer/update/current/sau/22/xml/patch.xml

2016-9-20+12-53-54.245 [warning] 1445

2016-9-20+12-53-54.245 [info] 1632

2016-9-20+12-53-54.245 [info] 1600

2016-9-20+12-53-55.192 [info] 1602

2016-9-20+12-53-55.192 [info] 1609

2016-9-20+12-53-55.192 [info] 1612

2016-9-20+12-53-55.193 [info] 1620

=O====== M/16.0.0.305 2016-09-20+12-53-56.780 ========

0000 00000010 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_305_ActiveX.exe -uninstall activex -msi

0001 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

0002 00001015 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_305_ActiveX.exe 5

0003 00000018

0004 00001015 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_305_ActiveX.exe 5

0005 00001015 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_305_ActiveX.dll 5

0006 00000018

0007 00001015 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_305_ActiveX.dll 5

0008 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2

0009 00001037 Software\Macromedia\FlashPlayerActiveX/ 2

0010 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2

0011 00001037 Software\Microsoft\Code Store Database\Distribution Units\{D27CDB6E-AE6D-11CF-96B8-444553540000}/ 2

0012 00001021

0013 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0014 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0015 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

0016 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0017 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0018 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

0019 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\WINDOWS\SysWOW64\FlashPlayerCPLApp.cpl 2

0020 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0021 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0022 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

0023 00001015 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_305_ActiveX.dll 5

0024 00001015 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_305_ActiveX.dll 5

0025 00001015 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_305_ActiveX.exe 5

0026 00001015 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_305_ActiveX.exe 5

0027 00000011 1

0028 00000012

=X====== M/16.0.0.305 2016-09-20+12-53-57.383 ========

=O====== M/23.0.0.162 2016-09-20+12-53-55.435 ========

0000 00000044

0001 00000045

0002 00000010 FlashPlayerInstaller.exe -install -iv 9

0003 00001036 Software\Macromedia\FlashPlayer\SafeVersions/23.0 2

0004 00000011 1

0005 00000020 C:\WINDOWS\SysWOW64\FlashPlayerCPLApp.cpl

0006 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

0007 00001015 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_305_ActiveX.exe 5

0008 00001045 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_305_ActiveX.exe 5

0009 00001015 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_305_ActiveX.exe 5

0010 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashUtil32_16_0_0_305_ActiveX.exe/ 2

0011 00000013

0012 00000015 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_23_0_0_162_ActiveX.exe

0013 00000016 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_23_0_0_162_ActiveX.dll

0014 00000023 C:\WINDOWS\SysWOW64\Macromed\Flash\activex.vch

0015 00000019 C:\WINDOWS\SysWOW64\FlashPlayerCPLApp.cpl

0016 00000021 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

0017 00001031 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe:5

=X====== M/23.0.0.162 2016-09-20+12-54-01.711 ========

Report · Sep 20, 2016

Thank you for posting the log files. This is due to permissions errors on the file system and/or registry. The error is in the last line of the log file:

0017 00001031 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe:5

1031 is the Flash Player error code when there are permissions issues on a file. The number 5 is the ERROR_ACCESS_DENIED Microsoft error code. Due to incorrect file system and/or registry permissions the file can't be created, which results in the Background Update Service Task and Service not being created.

The Troubleshoot Flash Player install issues related to Windows registry permissions help doc has information on fixing this, as does the FAQ How do I fix Windows permission problems with Flash Player? The script posted here is very restrictive to Flash Player files, however, it's possible another file, indirectly used by Flash Player installer, is the cause. If running this script doesn't work, you can try running this script from Microsoft, available at https://support.microsoft.com/en-us/kb/968003, which resets permissions on all files/registry entries in the system

Report · Jan 30, 2017

Hi m_vargas,

I understand that it's a permissions problem, but the fix you asked to apply doesn't fix the problem.

I've tried with others versions of Flash player, it's always the same behavior the flash player works fine, but during background update the FlashPlayerUpdateService.exe seems to be in use and cannot be update by the process.

Same for Update task that is deleted but not created again.

=O====== M/16.0.0.305 2017-01-30+09-04-03.866 ========