adobe presenter n'apparait pas dans powerpoint

[gregoryb75937278]

Après installation réussie d'adobe presenter 11.0, le complément n'apparait pas dans powerpoint.

avec office 2010 et windows 10 64bits.

j'ai supprimé le complément mais impossible de l'ajouter à nouveau.

[Mayank_Meh]

Hi Gregory,

Please try the below steps and check if this works:

• Run PowerPoint as "Run as Administrator" and see if Adobe Presenter is added to the PowerPoint. If not the try the below steps.
• Uninstall Adobe Presenter 11 from control panel. Make sure you check "Remove Preferences" while uninstalling.
• Manually delete the following folder if you find any:
  • If you office is 32 bit : C:\Program Files (x86)\Adobe\Adobe Presenter 11.0
  • If your office is 64 bit : C:\Program Files \Adobe\Adobe Presenter 11.0
  • C:\Users\[Username]\AppData\Local\Adobe\Presenter 11.0
  • C:\Program Files\Adobe\Adobe Presenter Video Express 11.0 x64
• Go to Run and type "regedit"
  • Go to : HKEY_CURRENT_USER > Software > Adobe > Rename Adobe Presenter folder to Adobe Presenter_old (if found any)
  • Go to : HKEY_LOCAL_MACHINE > Software > Adobe > Rename Adobe Presenter folder to Adobe Presenter_old (if found any)
  • Go to : HKEY_LOCAL_MACHINE > SOFTWARE > Wow6432Node > Adobe > Rename Adobe Presenter folder to Adobe Presenter_old (if found any)
• Restart your machine.
• Reinstall Adobe Presenter again.
• Once installation is completed Run PowerPoint as "Run as Administrator".
• You should be able to see Adobe Presenter now.

Let me know if this works else we can have a remote session and look into the issue.

Regards,

Mayank