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Flash update 'Connection failure' error

Community Beginner ,
Sep 19, 2016 Sep 19, 2016

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So, almost every time I have to update Flash (which is WAY too often, it seems), I get a 'connection failure' error. Someone from here points me to a stand alone, offline update. I hope that someone shows up again.

I'm on a Late 2013, 15 inch, MacBook Pro, OS 10.11.6 and sing Safari, if that matters.

Why don't the updates work for me? It has worked once, but multiple other times it doesn't.

Why can't I find a place to download the offline update from Adobe? I can't seem to find anything current and from Adobe. Am I just missing it?

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Adobe Employee ,
Sep 19, 2016 Sep 19, 2016

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Hi,

Could you provide us Adobe_ADM.log and Adobe_GDE.log logs from the affected machine. This will help us in getting the issue resolved. Also open terminal from finder and type id. Copy paste the result here.

For now, the offline Flash Player is available on Installation problems | Flash Player | Mac​ page in 'still having problems sections'.

Thanks!

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New Here ,
Sep 20, 2016 Sep 20, 2016

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Don't know how to find the logs you've asked for.

Result from terminal window

idLast login: Tue Sep 20 18:40:42 on console

Macabre-9:~ Bron$ id

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Adobe Employee ,
Sep 20, 2016 Sep 20, 2016

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Hi,

You can go through Where do I find the Flash Player installation log on the Macintosh?​ to see the location of the logs. Please upload the logs on Document cloud, refer to How to share a document​  for information.

Once you open terminal and type id, it will give information like uid=<some value> groups=<some value>. We just want the information to check if you are a member of any user wheel group.

Thanks!

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Community Beginner ,
Sep 20, 2016 Sep 20, 2016

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Don't have any idea what these logs are that you're asking for. i did a search for them, but came up empty. I can certainly post the results from id on the Terminal, but I'm not sure what it means, so don't feel to comfortable posting any of it on a public forum. I'm sure it's benign info, but I'm an idiot when it comes to OS.

If you can explain what it is to me, I'll feel more comfortable.

Thanks for the link to the offline flash.

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New Here ,
Sep 20, 2016 Sep 20, 2016

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offline installer gave me the same result  I've done everything suggested in the 'installation problems".  The result is still the same.

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Adobe Employee ,
Sep 20, 2016 Sep 20, 2016

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Hi,

If the offline installer is also not working could you try restarting your machine once because the above mentioned issue should not be seen with the offline installer.

Thanks!

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Adobe Employee ,
Sep 20, 2016 Sep 20, 2016

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Can you post the screenshot of the error you are getting, that would help.

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New Here ,
Sep 22, 2016 Sep 22, 2016

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Here is a link to four "log" files Shared Files - Acrobat.com

and the screenshots are here Shared Files - Acrobat.com

I got as far as 'enabling verbose logging" but couldn't understand what I had to do.

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New Here ,
Sep 23, 2016 Sep 23, 2016

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I gave up waiting for a reply to my last post and asked a friend (who is a computer technician) to look at the problem.  He fixed it in a few minutes without needing any of the information from the logs that were asked for.

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Adobe Employee ,
Sep 23, 2016 Sep 23, 2016

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Hi Bronwyn,

We are happy to know that your issue is fixed.

Thanks

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