Copy link to clipboard
Copied
So, almost every time I have to update Flash (which is WAY too often, it seems), I get a 'connection failure' error. Someone from here points me to a stand alone, offline update. I hope that someone shows up again.
I'm on a Late 2013, 15 inch, MacBook Pro, OS 10.11.6 and sing Safari, if that matters.
Why don't the updates work for me? It has worked once, but multiple other times it doesn't.
Why can't I find a place to download the offline update from Adobe? I can't seem to find anything current and from Adobe. Am I just missing it?
Copy link to clipboard
Copied
Hi,
Could you provide us Adobe_ADM.log and Adobe_GDE.log logs from the affected machine. This will help us in getting the issue resolved. Also open terminal from finder and type id. Copy paste the result here.
For now, the offline Flash Player is available on Installation problems | Flash Player | Mac​ page in 'still having problems sections'.
Thanks!
Copy link to clipboard
Copied
Don't know how to find the logs you've asked for.
Result from terminal window
idLast login: Tue Sep 20 18:40:42 on console
Macabre-9:~ Bron$ id
Copy link to clipboard
Copied
Hi,
You can go through Where do I find the Flash Player installation log on the Macintosh?​ to see the location of the logs. Please upload the logs on Document cloud, refer to How to share a document​ for information.
Once you open terminal and type id, it will give information like uid=<some value> groups=<some value>. We just want the information to check if you are a member of any user wheel group.
Thanks!
Copy link to clipboard
Copied
Don't have any idea what these logs are that you're asking for. i did a search for them, but came up empty. I can certainly post the results from id on the Terminal, but I'm not sure what it means, so don't feel to comfortable posting any of it on a public forum. I'm sure it's benign info, but I'm an idiot when it comes to OS.
If you can explain what it is to me, I'll feel more comfortable.
Thanks for the link to the offline flash.
Copy link to clipboard
Copied
offline installer gave me the same result I've done everything suggested in the 'installation problems". The result is still the same.
Copy link to clipboard
Copied
Hi,
If the offline installer is also not working could you try restarting your machine once because the above mentioned issue should not be seen with the offline installer.
Thanks!
Copy link to clipboard
Copied
Can you post the screenshot of the error you are getting, that would help.
Copy link to clipboard
Copied
Here is a link to four "log" files Shared Files - Acrobat.com
and the screenshots are here Shared Files - Acrobat.com
I got as far as 'enabling verbose logging" but couldn't understand what I had to do.
Copy link to clipboard
Copied
I gave up waiting for a reply to my last post and asked a friend (who is a computer technician) to look at the problem. He fixed it in a few minutes without needing any of the information from the logs that were asked for.
Copy link to clipboard
Copied
Hi Bronwyn,
We are happy to know that your issue is fixed.
Thanks