Premiere and After Effects crashed. Uninstalled failed for them. Used the Cleanup tool. I deleted everything remaining. Tried to install CC again and it fails. Code error 201, I followed the steps and it does not work.

[virginiep13946263]

Hello team,

Premiere and After Effects crashed.

I tried to uninstall from the Utility (Mac OS). Uninstalled failed for them (worked for the other apps).

I used the Cleanup tool. It seemed to work, but the uninstall for Premiere and AE in the Utility stayed.

I deleted everything I found from CC remaining manually.

I tried to install CC again and it fails. Code error 201, I followed the steps and it does not work.

I don't know what to do anymore.

Could somebody help me?

Virginie

[Ned Murphy · Accepted solution]

Creative Cloud Help / Error downloading Creative Cloud applications

http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html

201 - https://forums.adobe.com/thread/1636199

    - https://forums.adobe.com/thread/1863066