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Loan not on record.

New Here ,
Sep 18, 2016 Sep 18, 2016

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When I download an e-pub book to my Nook, I get the following error dialog:  "This book has been returned.  Loan not on record."  I have uninstalled and reinstalled ADE several times with no change. 

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LEGEND ,
Sep 19, 2016 Sep 19, 2016

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Can you open the eBook in Digital Edition before you move it to the reader?

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New Here ,
Sep 19, 2016 Sep 19, 2016

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Yes, it opens fine in Digital Editions then I get the error message when trying to open it on the Nook.

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LEGEND ,
Sep 20, 2016 Sep 20, 2016

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Then seems not move the complete file to the reader. Has you try to remove the file on the reader and move again?

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New Here ,
Sep 20, 2016 Sep 20, 2016

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Yes, I've tried that but get the same error message every time.

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LEGEND ,
Sep 23, 2016 Sep 23, 2016

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Has you also try a other file?

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New Here ,
Sep 23, 2016 Sep 23, 2016

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Many different files with the same error message.  Everything was working fine and then one day I got the error message and on every file since.  I stopped trying to borrow e-books for awhile out of frustration but want to start again.

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LEGEND ,
Sep 25, 2016 Sep 25, 2016

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Has you tray to reset your reader, authoirze new the reader and then move the file?

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New Here ,
Sep 26, 2016 Sep 26, 2016

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Not yet.  I'm going to get help from my local library.  Thanks.

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LEGEND ,
Sep 28, 2016 Sep 28, 2016

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Good Luck.

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