flash player

[Guest]

have been using adobe flash player since 2009. just a few days ago i updated player as requested and will not run. 2hrs on phone with apple, was able to bypass adobe and play pogo games. Apple suggested contacting you for support. thanks

[_maria_]

In order to provide assistance, please provide the following information:

• Operating system version
• Web browser and version
• Flash Player version
• Explain your problem in step-by-step detail if possible
• A direct link to a web page that demonstrates the problem
• If you get error messages, please provide a screenshot

[Guest]

I recently upgraded to Yosemite 10.10.5 I have been using flash player since 2009 with no problems until “ can’t connect to account “ popped up like it usually does when i need to upgrade adobe, but it did not work. With apple on phone we downloaded newest version 23 point something with no results. Apple recommended removing all downloads which we did and they did something where when i go to pogo.com <http://pogo.com/> it will ask if i trust that site. My question is how can i use adobe flash player ? Please understand I am NOT tech savvy. In advance..Thank you for your help

[_maria_]

what Safari version do you have?  Launch Safari and from the menu select Safari > About Safari

I don't know what this "can’t connect to account" means as there is no account to connect to when downloading Flash Player.  Is that the correct error message?

[Guest]

Yes , it also provided link to flash player upgrade

Sent from my iPhone

[Guest]

Sorry, I sent to soon. I'm running Yosemite, 10.10.5

Sent from my iPhone

[Guest]

Safari, 10.0( 10620.1.50.0.10)

Sent from my iPhone

[_maria_]

Apple made a change in Safari 10 and disabled plugins by default. Please see Enable Adobe Flash Player for Safari  for instructions to enable Flash Player on Safari 10.