Copy link to clipboard
Copied
I purchased the PDF Pack specifically to convert PDF files to word, excel etc. When I hit convert it sends me to the purchase site. When I follow the purchase process it tells me I am already registered. I'm very frustrated. I followed all the rules and there doesn't appear to be any help from Adobe.
Copy link to clipboard
Copied
I am sorry that you had a bad experience with the service.
Could you please try the steps given in the following link:
On exporting Reader is asking to purchase...
Let me know if it worked.