PSE won't install

[Berengaria2]

PSE 15 seems to download okay but when I try to install it says "Installer failed to initialize. This could be due to a missing file. Please download Adobe Support Advisor to detect the problem". 

Then it says the Support Advisor is discontinued. 

If no one can help me, I think I'll ask for my money back.

Lois

[Bani Verma]

Hi Berengaria2,

Since you are not able to install your newly purchased Photoshop Elements 15 as it throws an error "installer failed to initialize" i would recommend you to refer to the below links for help:

[CS5.5] Installer failed to initialize. Please download Adobe Support Advisor to detect the problem.

Installation and launch log errors | Adobe Creative Suite 6, Adobe Creative Suite 5.5, Adobe Creativ...

Troubleshoot error messages in Adobe Bootstrapper Creative Suite 5.5 and CS5

Troubleshoot Adobe Creative Suite install issues with log files

Let us know if this helps.

[Berengaria2]

This did not help. It is much too complicated for me to figure out. Please refund my money.

Thank you.

[Bani Verma · Accepted solution]

Kindly contact our Chat support team for cancellation and refund of your product. See,Return, cancel, or exchange an Adobe order.

To know more about your contact options click here: What are my contact options?

To contact support team click here: Contact Customer Care.

Also see,

Support FAQ: How can I contact Adobe for support?

Contact Support FAQ: Unable to reach support through the "Contact US" link.