File download issue on Nextbook Tablet Android 5.0

[Tony6895]

Okay I have downloaded ADE 4.5 on my Next book running Android 5.0.  Software installs okay.  Download ascm file from vendor click on it then a dialog box opens says which program click Adobe digital editions.   Program opens then error message as follows:  unable to download  error getting license. License Server Communication Error. E_Act_Not_Ready.   Now the program works great on my two computers but will not work on Nextbook Tablet.   Now in my account settings on Adobe website it shows 2 desktop computers have been authorized,  there is a section right below that for OTHER APPLICATIONS it shows that nothing has been authorized.  Don't know if it's a vendor issue from bookstore or not acts more like license issue from Adobe.  Any suggestions on this matter would be greatly appreciated.

[Nanaky]

Have you on the Tablet a other Reader App?

[thilow3330347]

I have the same Problem an I am using "UB Reader" as 2nd Reader. There I can't open eBooks too.

I tried to the following (that dosn't work):

• Uninstalling "UB Reader" 
• Local deauthorization on "Digital Editions"
• Unistanllig "Digital Editions"
• Reboot the Tablet
• Installing "Digital Editions"
• Device was still authorized (!?)
• Open an eBook => Error E_Act_Not_Ready

[Nanaky]

For the error you must remove the authorize and authorize again. How you make it with your Reader should check in the help of the reader. If digital edition are still insed you have in the settings a option to remove the authorize.

[thilow3330347]

Thank you Nanaky, but your solution doesn't work on my Tablet.

The Reader Software is "Adobe Digital Editions 4.5" (like at Tony6895).

I tried to remove the authorize very often. It doesn't work. I got the error "Autorisierung kann nicht gelöscht werden. Versuchen Sie es später" (in engl. like "authorization can not be deleted. Try again later").

Local deauthorization on "Digital Editions" without a password is possible but after the authorization I got the error E_ACT_NOT_READY again while opening an ebook.

I hope that one of the developers of ADE 4.5 can say under what circumstances the error E_ACT_NOT_READY occurs and how to overcome these circumstances.

[Nanaky]

Has you try to remove the file data of the app?

[thilow3330347]

I have made that. Under "Settings" - "Apps" -  "Adobe Digital Editions" I have cleared the cache, deleted the data and exited the application. Has nothing helped. After opening ADE the authorization was still present.

Is there an other way to remove the file data of the app under Android?

[Nanaky]

I do not know a way. Better you ask this quession a staff person of Adobe.

[thilow3330347]

That is, what I have done after I read the postings about this Problem.

The Adobe staff person (Ramesh G.) told me to post the question into the Forum. He told me also he can only help at problems with Windows and Mac, not with Android.

Thank you very much.

[Nanaky]

You hav in the Forum also staff person. This person can help with android.

[thilow3330347]

How can I contact them?

[Nanaky]

Check the Form. If its a staff person has you staff by the name. This person should write a massage.

[thilow3330347]

Thank you very much. I tried this one time, but got no answer.

Now I found the solution of this Problem myself:

• Local deauthorization on "Digital Editions"
• Under "Settings" - "Apps" -  "Adobe Digital Editions": clearing the cache, deleting the data and exiting the app
• Manual deleting the folder named ".adobe-digital-Editions" (this is, what I have never tried before)

And now it works.