• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

I can't erase authorization of misspelled adobe ID

New Here ,
Oct 10, 2016 Oct 10, 2016

Copy link to clipboard

Copied

I created an adobe ID and later I realized I misspelled my email though the registration was successful. And now I can't erase the authorization so that I can use adobe ID with correct email since I forgot the password and it's not possible get new one. Though I contacted customer care and they were able to correct the email. 

Views

455

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

New Here , Oct 11, 2016 Oct 11, 2016

Thank you for your help. I'm using windows 10, I followed the instructions and I found inside Adept there are two folders. I found the Key inside Device folder. After deleting the Key still the authorization was there. Then I google and found the instruction to delete Activation folder (http://feedback.datalogics.com/knowledgebase/articles/843867-removing-the-adobe-digital-edition-authorization-w) also found inside Adept. And now everything is fine

Votes

Translate

Translate
LEGEND ,
Oct 10, 2016 Oct 10, 2016

Copy link to clipboard

Copied

Windows:

    Close all applications.

    Choose Start > Run.

    In the Open text box, type regedit and then press Enter. The Registry Editor opens.

    In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

    Select the Adept key.

    Choose File > Export.

    In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

    Right-click the Adept key and choose Delete.

    In the Confirm Key Delete dialog, click OK.

    Close the Registry Editor.

    Open Adobe Digital Editions and reauthorize.

Macintosh:

    quit Adobe Digital Editions.

    Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

    If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

    Open Adobe Digital Editions and reauthorize.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 11, 2016 Oct 11, 2016

Copy link to clipboard

Copied

Thank you for your help. I'm using windows 10, I followed the instructions and I found inside Adept there are two folders. I found the Key inside Device folder. After deleting the Key still the authorization was there. Then I google and found the instruction to delete Activation folder (http://feedback.datalogics.com/knowledgebase/articles/843867-removing-the-adobe-digital-edition-auth...) also found inside Adept. And now everything is fine

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Oct 11, 2016 Oct 11, 2016

Copy link to clipboard

Copied

LATEST

You are welcome.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines