Can't install Flash Player (FP), it stops at 5%. Says "This installation failed. Get support." A link goes to FP Help page. FP is not installed. Reinstalled OSX10.10.4. Tried Firefox+Safari.What else can I try? SFW substitute?

Report · Jul 25, 2015

Flash Player (FP) 17 or 18 installation failed.Tried multiple times. Installer stops at 5%. Says "This installation failed. Get support." A link goes back to the regular FP Help page. Confirmed that FP is not installed on computer. Reinstalled OSX10.10.4 on my Mac mini but that did not fix problem. Tried Firefox+Safari.What else can I try? Is there a software substitute for Flash Player? Many websites including Fidelity say I need Flash Player. I have tried all of Adobe's suggestions and am desperately hoping someone may have other options? Anyone?

Report · Jul 25, 2015

Moving the discussion to Installing Flash Player

Report · Jul 27, 2015

Hi susan13,

Can you please provide Flash player online installer (ADM) logs . This will help us to debug further.

Please follow instructions from the section (File #3 and 4: Adobe_ADM.log and Adobe_GDE.log) in the below link to get ADM logs.

Please do enable Verbose Logging.

Where do I find the Flash Player installation log on the Macintosh?

--------------------

For Quick help please find offline Flashplayer installer.

Click on the following Adobe link. Go down to the bottom where it says, "Still having problems?". Click on the link for your browser.

Installation problems | Flash Player | Mac

Thanks,

Eswar.

Report · Aug 23, 2015

Is there any insight into this bug? My son tells me he is having this exact same problem today. He tells me "It gets to 5% and says finish. When I click finish it says that it couldn't be installed and deletes the installer." I told him to install Firefox and try. The same thin happened when he tried to install from Firefox. I'm still working with him on it, and if we can't get it working tonight I'll get him to send me the installation log and I'll post it in here. But in the meanwhile, if you have any clue what could be causing the problem that could help us to try other solutions that we haven't so far. As yet, I'm just getting him to run Disk Cleanup and CCleaner, then reboot and try again. When he gets around to it we'll see where we're at.

Report · Oct 08, 2016

Using ElCapitan. both Safari and firefox.

When I run the install adobe flash player for v23 it opens a small window, starts a download process, and then goes into an unending cycle at "5% downloaded".

This has happened with Safari, with Firefox,

I tried the Flash Player uninstall app on the websitebut it would not download or start.

I tried downloading direct from a macromedia link but it never connected properly or downloaded.

Found a file <How to perform a "clean install" of Flash ... Adobe Community.html>

So I trashed the old files in the adobe and library directories. Rebooted.

No improvement. Still the "5%" stall.

Mac aren't supposed to be so glitchy.

VERY FRUSTRATING.

Report · Oct 10, 2016

If the files won't download there is an issue with your system. Troubleshooting system issues is beyond the scope of these forums.

What is the name of the install file that fails at 5%?

What Safari and Firefox version is this on?

Report · Oct 11, 2016

I'm having the same issue on a brand NEW IMac. So I have my doubts that it's just the system, considering there are a few of us that are having this issue. I do have an update that needs to be installed on my IMac, so I wonder if that might help.

Report · Oct 11, 2016

Please provide the install log files (see post #2) so that we can troubleshoot why the online installer is failing on your system.

Thank you.

Report · Oct 11, 2016

I will do that, as soon as I'm done updating the system.

Report · Oct 11, 2016

I got it working. For Mac users, upgrade your OS system, from El Capitan to macOS Sierra, version 10.12 (16A323). Then reinstall Adobe Flash Player. Then restart your computer, and it should work. It did for me.

Report · Oct 11, 2016

I tried to install Sierra and there do not seem to have been any problems.

However, the screen on my desktop is still "El Capitan" of Yosemite rather

than a new mountain range that I was expecting. Is this really "Sierra"?

"About this Mac" reports macOS Sierra 10.12.

So I tried activating a couple of the many downloads of "install Flash

Player v23 ... dmg" clicking on its image in the little floating box and

the new box froze at 5% download, each time. Grrrr.

Randall Buth, PhD

Founder --- Biblical Language Center

www.biblicallanguagecenter.com

Vice-President --- Institute for Biblical Languages and Translation

www.4220Foundation.com <http://www.biblicallanguagecenter.com>

Israel cell: +972-50-8768338

On Tue, Oct 11, 2016 at 7:06 PM, kellyl22901768 <forums_noreply@adobe.com>

Report · Oct 11, 2016

If "About this Mac..." reports it's 10.12 then it should be 10.12. If you have doubts, please contact Apple Support.

As with the other posts on this topic, we need the install logs to troubleshoot the installation error. Review the FAQ Where do I find the Flash Player installation log on the Macintosh? and provide all 4 files listed (Adobe_ADM.log, Adobe_GDE.log, install.log, and FlashPlayerInstallManager.log) for the same installation attempt. Upload the files to cloud.acrobat.com/send using the instructions at How to share a document and post the link to the uploaded files in your reply.

Report · Oct 11, 2016

So here is what I did. Currently running Sierra 10.12 and have rebooted.

Picture of El Capitan is still in background.

Having watched the video on how to find the installFlashPlayer logs--

I went to the Console under /var/log to get the install log file for

Install Adobe Flash Player.app according to the video.

HOWEVER, there were no marker buttons for marking positions in the log.

Buttons on the Console were "Now" "Clear" "Reload" "Activities" "Info"

-space- "Share" and a space for "Search".

So I ignored that, assuming an old video while I'm using Sierra's Console.

So I noted the time of the last log and the time of the system. 11Oct 21:23

(it is +2 time zone from London)

Then I went to my Download directory and activated

AdobeFlashPlayer_23_a_install-6.dmg (my sixth attempt at downloading this

app)

This opened a box with the Install Flash Player Icon inside. I double

clicked the icon.

A new box opened and asked if I wanted to Open the downloaded internet

file. I clicked Open, then I entered my system password.

Then I 'accepted' Allow Adobe to install Automatic Updates and clicked

"next"

Then a new box opened: "Adobe Flash Player: Downloading" and the blue bar

jumped to 5% and froze.

After a couple of minutes I used Command-Option-ESC and then Force Quit the

InstallAdobeFlashPlayer for the umpteenth time.

Then I visited the Console /var/log install log and found no new entries.

So I refreshed the log, scrolled down and found no new entries after 21:03

even though the Installation was attempted at 21:23 to 21:26.

Then I checked "About this Mac", System Report, Scrolled down to Software,

and found logs, installer logs, /var/log/ and again, nothing after 21:03.

So I have NO log file to send.

PS: I am currently in Arusha, Tanzania so I do not know where the closest

Mac Store and "Genius Bar" is.

Randall Buth, PhD

Founder --- Biblical Language Center

www.biblicallanguagecenter.com

Vice-President --- Institute for Biblical Languages and Translation

www.4220Foundation.com <http://www.biblicallanguagecenter.com>

Israel cell: +972-50-8768338

Report · Oct 11, 2016

The FAQ refers to 4 log files - Adobe_ADM.log, Adobe_GDE.log, FlashPlayerInstallManager.log, and install.log file. install.log file is a system log file where all software installations are logged to. If nothing is being written to the install.log file it suggests the installation is failing prior to this point. Please provide the other 3 log files.

Report · Oct 11, 2016

Thank you. I went to ~library/logs but there was no ADOBE_ADM.log or

Adobe_GDE.log.

However, I then went to the system log and found the following under the

times that I last ran the InstallFlashPlayer App:

Oct 11 21:23:12 Randalls-MacBook-Air com.apple.xpc.launchd[1]

(com.avira.antivirus.gjallarhorn.trigger): Service only ran for 0 seconds.

Pushing respawn out by 10 seconds.

Oct 11 21:23:20 Randalls-MacBook-Air Console[1434]: BUG in libdispatch

client: kevent[EVFILT_VNODE] monitored resource vanished before the source

cancel handler was invoked

Oct 11 21:23:22 Randalls-MacBook-Air com.apple.xpc.launchd[1]

(com.avira.antivirus.gjallarhorn.trigger): Service only ran for 0 seconds.

Pushing respawn out by 10 seconds.

Oct 11 21:23:52 --- last message repeated 2 times ---

Oct 11 21:23:52 Randalls-MacBook-Air com.apple.xpc.launchd[1]

(com.avira.antivirus.gjallarhorn.trigger): Service only ran for 0 seconds.

Pushing respawn out by 10 seconds.

Oct 11 21:24:15 --- last message repeated 2 times ---

Oct 11 21:24:15 Randalls-MacBook-Air Finder[336]: BUG in libdispatch

client: kevent[EVFILT_MACHPORT] monitored resource vanished before the

source cancel handler was invoked

Oct 11 21:24:22 Randalls-MacBook-Air com.apple.xpc.launchd[1]

(com.avira.antivirus.gjallarhorn.trigger): Service only ran for 0 seconds.

Pushing respawn out by 10 seconds.

Oct 11 21:24:52 --- last message repeated 2 times ---

Oct 11 21:24:52 Randalls-MacBook-Air com.apple.xpc.launchd[1]

(com.avira.antivirus.gjallarhorn.trigger): Service only ran for 0 seconds.

Pushing respawn out by 10 seconds.

Oct 11 21:25:07 --- last message repeated 1 time ---

Oct 11 21:25:07 Randalls-MacBook-Air logd[65]:

handlecache_delete_with_urgency(0x7fa224f4c610, 3, 0)

Oct 11 21:25:07 Randalls-MacBook-Air com.apple.xpc.launchd[1]

(com.apple.imfoundation.IMRemoteURLConnectionAgent): Unknown key for

integer: _DirtyJetsamMemoryLimit

Oct 11 21:25:12 Randalls-MacBook-Air com.apple.xpc.launchd[1]

(com.avira.antivirus.gjallarhorn.trigger): Service only ran for 0 seconds.

Pushing respawn out by 10 seconds.

Oct 11 21:25:14 Randalls-MacBook-Air logd[65]:

handlecache_delete_with_urgency(0x7fa224f4bab0, 3, 0)

Oct 11 21:25:14 Randalls-MacBook-Air logd[65]:

handlecache_delete_with_urgency(0x7fa224c4cba0, 3, 0)

Oct 11 21:25:14 Randalls-MacBook-Air logd[65]:

handlecache_delete_with_urgency(0x7fa224d56e80, 3, 0)

Oct 11 21:25:14 Randalls-MacBook-Air logd[65]:

handlecache_delete_with_urgency(0x7fa224c52730, 3, 0)

Oct 11 21:25:14 Randalls-MacBook-Air logd[65]:

handlecache_delete_with_urgency(0x7fa224d55d40, 3, 0)

Oct 11 21:25:15 Randalls-MacBook-Air com.apple.xpc.launchd[1]

(com.apple.bsd.dirhelper[1527]): Endpoint has been activated through legacy

launch(3) APIs. Please switch to XPC or bootstrap_check_in():

com.apple.bsd.dirhelper

Oct 11 21:25:15 Randalls-MacBook-Air CoreServicesUIAgent[1505]:

libcoreservices: __create_or_fix_relative_directory: 937:

__dirhelper_create_relative returned 5

Oct 11 21:25:19 Randalls-MacBook-Air logd[65]:

handlecache_delete_with_urgency(0x7fa224e52a60, 3, 0)

Oct 11 21:25:20 Randalls-MacBook-Air logd[65]:

handlecache_delete_with_urgency(0x7fa224e5d660, 3, 0)

Oct 11 21:25:20 Randalls-MacBook-Air logd[65]:

handlecache_delete_with_urgency(0x7fa224c4cc90, 3, 0)

Oct 11 21:25:20 Randalls-MacBook-Air logd[65]:

handlecache_delete_with_urgency(0x7fa224f4e5f0, 3, 0)

Oct 11 21:25:20 Randalls-MacBook-Air logd[65]:

handlecache_delete_with_urgency(0x7fa224e19aa0, 3, 0)

Oct 11 21:25:22 Randalls-MacBook-Air com.apple.xpc.launchd[1]

(com.avira.antivirus.gjallarhorn.trigger): Service only ran for 0 seconds.

Pushing respawn out by 10 seconds.

Oct 11 21:25:27 Randalls-MacBook-Air com.apple.xpc.launchd[1]

(com.apple.imfoundation.IMRemoteURLConnectionAgent): Unknown key for

integer: _DirtyJetsamMemoryLimit

Oct 11 21:25:32 Randalls-MacBook-Air com.apple.xpc.launchd[1]

(com.avira.antivirus.gjallarhorn.trigger): Service only ran for 0 seconds.

Pushing respawn out by 10 seconds.

Oct 11 21:26:03 --- last message repeated 2 times ---

Oct 11 21:26:03 Randalls-MacBook-Air com.apple.xpc.launchd[1]

(com.avira.antivirus.gjallarhorn.trigger): Service only ran for 0 seconds.

Pushing respawn out by 10 seconds.

Oct 11 21:26:33 --- last message repeated 2 times ---

Oct 11 21:26:33 Randalls-MacBook-Air com.apple.xpc.launchd[1]

(com.avira.antivirus.gjallarhorn.trigger): Service only ran for 0 seconds.

Pushing respawn out by 10 seconds.

Oct 11 21:26:45 --- last message repeated 1 time ---

Oct 11 21:26:45 Randalls-MacBook-Air com.apple.xpc.launchd[1]

(com.apple.xpc.launchd.oneshot.0x10000008.Install Adobe Flash

Player[1525]): Service exited due to signal: Terminated: 15 sent by

loginwindow[111]

Oct 11 21:26:53 Randalls-MacBook-Air com.apple.xpc.launchd[1]

(com.avira.antivirus.gjallarhorn.trigger): Service only ran for 0 seconds.

Pushing respawn out by 10 seconds.

Randall Buth, PhD

Founder --- Biblical Language Center

www.biblicallanguagecenter.com

Vice-President --- Institute for Biblical Languages and Translation

www.4220Foundation.com <http://www.biblicallanguagecenter.com>

Israel cell: +972-50-8768338

Report · Oct 11, 2016

On the second log file at ~library/logs I did find a file called

"FlashPlayerInstallManager.log"

It's last entry was from July 13. I am pasting the contents here since they

are not too long:

2016-07-13 13:23:42 +0300 SAU: End SAU run with exit code: 2001

2016-07-13 13:24:29 +0300 IM: NPAPI 22.0.0.209

Report · Oct 11, 2016

Please try using the offline installer posted at the bottom of the Installation problems | Flash Player | Mac page in the 'Still having problems' section. To declutter your downloads folder, you can delete all of the online installers you've downloaded.

Report · Oct 11, 2016

Thank you. Yes, I have tried to directly download that file. However, since

I am now on Sierra 10.12 it seems right to try this again.

I found a link titled "Flash Player for Safari and firefox - NPAPI"

I clicked on the link and opened a new tab in safari that tries to open

fpdownload.macromedia.com/pub/flashplayer/latest/help/install_flash_player_osx.dmg

A blue line appears under the tab address that covers about 10% of the tab

address space.

No progress appears or moves after that tab address and progress bar open.

It is dead.

This has happened every time in the past in El Capitan, too, when I tried

to directly download this file.

Is there another address for downloading this file. This has got to be one

of the strangest things I encountered.

PS: I also have Firefox on my system and when I manually type in this

address the tab says "Connecting" but never engages.

PPS: I also have Parallels and windows10 on my system. When I try manually

typing in the address with Edge ...

I get a black screen, nothing happens. Finally a white screen. Other tabs

can be opened and websites work fine.

so is there another address for the direct file?

Thank you .

Randall Buth, PhD

Founder --- Biblical Language Center

www.biblicallanguagecenter.com

Vice-President --- Institute for Biblical Languages and Translation

www.4220Foundation.com <http://www.biblicallanguagecenter.com>

Israel cell: +972-50-8768338

Report · Oct 11, 2016

The file you post is the direct link to the offline installer. Not sure why it's not downloading on your system. Are you able to download any other file?

Report · Oct 11, 2016

No problem downloading, including the Install app that I've downloaded many

times, and the Sierra system upgrade that I downloaded and installed

yesterday as one potential fix to the problem. It seems that anything to do

with flash player is blocked in my system.

Randall Buth, PhD

Founder --- Biblical Language Center

www.biblicallanguagecenter.com

Vice-President --- Institute for Biblical Languages and Translation

www.4220Foundation.com <http://www.biblicallanguagecenter.com>

Israel cell: +972-50-8768338

Report · Oct 12, 2016

So you were able to download file prior to the 10.12 update. Have you been able to download other files since the 10.12 update was installed?

Report · Oct 12, 2016

There have been no problems as far as I can tell. Except FlashPlayer

downloads.

This is very strange.

Randall Buth, PhD

Founder --- Biblical Language Center

www.biblicallanguagecenter.com

Vice-President --- Institute for Biblical Languages and Translation

www.4220Foundation.com <http://www.biblicallanguagecenter.com>

Israel cell: +972-50-8768338

Report · Oct 15, 2016

Success:

I tried to install from a different country and network, in Kenya. The

installer downloaded to "50%" then tried to install and "failed."

I then downloaded the direct file installer download list at the end of the

troubleshooting page. For the first time it downloaded successfully.

I then downloaded the uninstaller, closed all browsers, and un-installed

FlashPlayer successfully for the first time.

Then I ran the direct file install Flash Player app and it proceeded to

install Flash Player successfully ! ! !

I do not know why this was so difficult or what changed to allow the

successful installation but v.23 is now installed on my Safari, running in

10.12 Sierra.

Randall Buth, PhD

Founder --- Biblical Language Center

www.biblicallanguagecenter.com

Vice-President --- Institute for Biblical Languages and Translation

www.4220Foundation.com <http://www.biblicallanguagecenter.com>

Israel cell: +972-50-8768338