Can’t install Flash on latest El Capitan

Report · Oct 12, 2016

I have the latest El Capitan.

I got prompted to update Flash. Flash install always failed at 53% complete.

So I tried the advice offered of delete Flash Player and re-install.

Now I have no Flash Player at all and can’t install because it always stops at 53% complete and says it Failed.

The advice offered doesn’t help.

Has Adobe finally abandoned Flash Player without telling anyone? What is going on?

There is no support and a clean install doesn’t help, except a clean install takes me from outdated Flash Player to no Flash Player.

Yes, I’m closing all browsers before installing. The fail is very sudden and offers no useful feedback.

Report · Oct 12, 2016

Hi,

Could you please share the Adobe_ADM.log and Adobe_GDE.log from the affected machine. To figure out how to get the logs you can go through Where do I find the Flash Player installation log on the Macintosh? To share the log files you can go through How to share a document and post a link of the uploaded files here. Also can you open your terminal and type "id". Copy paste the output over here.

Thanks!

Report · Oct 13, 2016

I got a successful install by 1) copy the installer to my main drive; 2) open Contents of installer; 3) Find Unix installer; and 4) run in using sudo.

I did this because the system log showed error 30 on fail. However I am running from an admin account, so this should not have been needed..

Here are the logs:

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10/13/16 02:19:05:058 | [INFO] | | | | | | | 290195 | *******************start of Download****************

10/13/16 02:19:05:058 | [INFO] | | | | | | | 290195 | GDE Version is 2.0.0.1

10/13/16 02:19:08:371 | [INFO] | | | | | | | 290220 | The file to be downloaded is <DELETE URL>

0/13/16 02:19:08:371 | [INFO] | | | | | | | 290220 | Going to download the file at /Users/stephen/Library/Application Support/Adobe/.E1510452-7D9B-45DF-B970-3AD481D10E59/42F591F7-C2C8-4459-949C-8E1323C24197/8620495D-BDAC-4BB2-801F-0D0E25258344

10/13/16 02:19:08:371 | [INFO] | | | | | | | 290220 | Preference: Client has set the preference for single stream download

10/13/16 02:19:08:680 | [INFO] | | | | | | | 290223 | **File download complete.**

10/13/16 02:19:08:684 | [INFO] | | | | | | | 290223 | The file to be downloaded is <DELTE URL>

10/13/16 02:19:08:684 | [INFO] | | | | | | | 290223 | Going to download the file at /Users/stephen/Library/Application Support/Adobe/.E1510452-7D9B-45DF-B970-3AD481D10E59/42F591F7-C2C8-4459-949C-8E1323C24197/3F1EF7E1-401B-432A-9A89-EAA5180501F5

10/13/16 02:19:11:076 | [INFO] | | | | | | | 290249 | **File download complete.**

10/13/16 02:19:17:344 | [INFO] | | | | | | | 289966 | *******************End****************

10/13/16 02:20:15:472 | [INFO] | | | | | | | 292281 | *******************start of Download****************

10/13/16 02:20:15:472 | [INFO] | | | | | | | 292281 | GDE Version is 2.0.0.1

10/13/16 02:20:19:760 | [INFO] | | | | | | | 292352 | The file to be downloaded is <DELETE URL>

10/13/16 02:20:19:760 | [INFO] | | | | | | | 292352 | Going to download the file at /Users/stephen/Library/Application Support/Adobe/.79B2B0E8-185C-4221-B167-0606A50E6D37/61E9414C-6606-4ED8-90B9-EE4F6B758E6A/A8381CE1-8BB9-4258-BA05-B819E93A4FED

10/13/16 02:20:19:760 | [INFO] | | | | | | | 292352 | Preference: Client has set the preference for single stream download

10/13/16 02:20:20:067 | [INFO] | | | | | | | 292365 | **File download complete.**

10/13/16 02:20:20:071 | [INFO] | | | | | | | 292365 | The file to be downloaded is <DELETE URL>

10/13/16 02:20:20:072 | [INFO] | | | | | | | 292365 | Going to download the file at /Users/stephen/Library/Application Support/Adobe/.79B2B0E8-185C-4221-B167-0606A50E6D37/61E9414C-6606-4ED8-90B9-EE4F6B758E6A/6A28BC35-3C02-43AF-B9F8-3BF3B209DA2F

10/13/16 02:20:22:725 | [INFO] | | | | | | | 292379 | **File download complete.**

10/13/16 02:20:56:627 | [INFO] | | | | | | | 292025 | *******************End****************

-----

10/13/16 02:19:01:833 | [INFO] | | ADM | | ApplicationContext | | | 289966 | *********************** ADM Workflow start. Version: 2.0.0.125s **************************

10/13/16 02:19:04:535 | [INFO] | | ADM | | ApplicationContext | | | 290140 | *********************** ADM Workflow start. Version: 2.0.0.125s **************************

10/13/16 02:19:04:971 | [INFO] | | ADM | | ApplicationContext | | | 289966 | White listed URLs are

10/13/16 02:19:04:971 | [INFO] | | ADM | | ApplicationContext | | | 289966 | get.adobe.com

10/13/16 02:19:04:971 | [INFO] | | ADM | | ApplicationContext | | | 289966 | get2.adobe.com

10/13/16 02:19:04:971 | [INFO] | | ADM | | ApplicationContext | | | 289966 | aihdownload.adobe.com

10/13/16 02:19:04:971 | [INFO] | | ADM | | ApplicationContext | | | 289966 | admdownload.stage.adobe.com

10/13/16 02:19:04:971 | [INFO] | | ADM | | ApplicationContext | | | 289966 | admdownload.adobe.com

10/13/16 02:19:04:971 | [INFO] | | ADM | | ApplicationContext | | | 289966 | airdownload.adobe.com

10/13/16 02:19:04:971 | [INFO] | | ADM | | ApplicationContext | | | 289966 | ardownload.adobe.com

10/13/16 02:19:04:971 | [INFO] | | ADM | | ApplicationContext | | | 289966 | ardownload2.adobe.com

10/13/16 02:19:04:971 | [INFO] | | ADM | | ApplicationContext | | | 289966 | download.macromedia.com

10/13/16 02:19:04:971 | [INFO] | | ADM | | ApplicationContext | | | 289966 | fpdownload.macromedia.com

10/13/16 02:19:04:971 | [INFO] | | ADM | | ApplicationContext | | | 289966 | fpdownload2.macromedia.com

10/13/16 02:19:04:971 | [INFO] | | ADM | | ApplicationContext | | | 289966 | fpdownload.adobe.com

10/13/16 02:19:04:971 | [INFO] | | ADM | | ApplicationContext | | | 289966 | fpdownload2.adobe.com

10/13/16 02:19:04:971 | [INFO] | | ADM | | ApplicationContext | | | 289966 | platformdl.adobe.com

10/13/16 02:19:04:971 | [INFO] | | ADM | | ApplicationContext | | | 289966 | platformdl-stage.corp.adobe.com

10/13/16 02:19:04:971 | [INFO] | | ADM | | ApplicationContext | | | 289966 | wwwimages2.adobe.com

10/13/16 02:19:04:971 | [INFO] | | ADM | | ApplicationContext | | | 289966 | wwwimages.adobe.com

10/13/16 02:19:04:971 | [INFO] | | ADM | | ApplicationContext | | | 289966 | wwwimages.stage.adobe.com

10/13/16 02:19:04:971 | [INFO] | | ADM | | ApplicationContext | | | 289966 | wwwimages2.stage.adobe.com

10/13/16 02:19:04:971 | [INFO] | | ADM | | ApplicationContext | | | 289966 | dlmping.adobe.com

10/13/16 02:19:04:971 | [INFO] | | ADM | | ApplicationContext | | | 289966 | dlmping2.adobe.com

10/13/16 02:19:04:971 | [INFO] | | ADM | | ApplicationContext | | | 289966 | dlmping3.adobe.com

10/13/16 02:19:04:971 | [INFO] | | ADM | | ApplicationContext | | | 289966 | dlmping4.adobe.com

10/13/16 02:19:04:972 | [INFO] | | ADM | | ApplicationContext | | | 289966 | get3.adobe.com

10/13/16 02:19:04:972 | [INFO] | | ADM | | ApplicationContext | | | 289966 | get3.stage.adobe.com

10/13/16 02:19:04:972 | [INFO] | | ADM | | ApplicationContext | | | 289966 | adobetag.com

10/13/16 02:19:04:972 | [INFO] | | ADM | | ApplicationContext | | | 289966 | promotion.adobe.com

10/13/16 02:19:04:972 | [INFO] | | ADM | | ApplicationContext | | | 289966 | stats.adobe.com

10/13/16 02:19:04:972 | [INFO] | | ADM | | ApplicationContext | | | 289966 | sstats.adobe.com

10/13/16 02:19:04:972 | [INFO] | | ADM | | ApplicationContext | | | 289966 | Actual OS locale:'en_US', OS locale for this instance:'en_US', ADM locale : en

10/13/16 02:19:05:058 | [INFO] | | ADM | | WorkflowManager | | | 290195 | Complete ADM URL after encoding: <DELETE URL>

10/13/16 02:19:05:477 | [INFO] | | ADM | | ApplicationContext | | | 290197 | sc_code : FP

10/13/16 02:19:05:478 | [INFO] | | ADM | | ApplicationContext | | | 290197 | ping : {"pagename":"ACDC_FP_ADM_Launched","channel":"ACDC_FlashPlayer","prop1":"ADM","prop2":"ACDC Downloads","prop3":"get.adobe.com","prop4":"en_US","prop5":"en_US:ACDC_FP_ADM_Launched","products":";FlashPlayer_ADM","eVar74":"","events":"event96","eVar73":"ACDC_FlashPlayer"}

10/13/16 02:19:08:169 | [INFO] | | ADM | | ApplicationContext | | | 290220 | ping : {"pagename":"ACDC_FP_ADM_Pref_0","channel":"ACDC_FlashPlayer","prop1":"ADM","prop2":"ACDC Downloads","prop3":"get.adobe.com","prop4":"en_US","prop5":"en_US:ACDC_FP_ADM_Pref_0","products":";FlashPlayer_ADM","eVar74":"","events":"","eVar73":"ACDC_FlashPlayer"}

10/13/16 02:19:08:346 | [INFO] | | ADM | | WorkflowManager | | | 290220 | WorkflowManager.startPrechecks for product:Adobe Flash Player isPreInstalled:false isDiskSpaceAvailable:true

10/13/16 02:19:11:100 | [INFO] | | ADM | | ApplicationContext | | | 290249 | Installation started for package 'Adobe Flash Player'

10/13/16 02:19:13:218 | [INFO] | | ADM | | ApplicationContext | | | 290162 | Message received : <?xml version="1.0" encoding="UTF-8" standalone="no"?>

<launchPath>/Users/stephen/Library/Application Support/Adobe/.E1510452-7D9B-45DF-B970-3AD481D10E59/E6B7B225-B9CA-43FA-92CA-5FAC762BA5D5/Install Adobe Flash Player.app/Contents/MacOS/Adobe Flash Player Install Manager</launchPath>

<arguments><argument>-install</argument>

</arguments>

</launchParams>

10/13/16 02:19:14:894 | [INFO] | | ADM | | ApplicationContext | | | 290144 | Message received : <?xml version="1.0" encoding="UTF-8" standalone="no"?>

</launchParams>

10/13/16 02:19:14:895 | [INFO] | | ADM | | ApplicationContext | | | 290144 | InstallAction::launchProcessCallbackFn : errorCode : 0, returnCode : 30

10/13/16 02:19:15:728 | [INFO] | | ADM | | ApplicationContext | | | 290249 | Installation completed for package 'Adobe Flash Player' installerReturnCode:'30' installerErrorCode:'0'

10/13/16 02:19:15:729 | [ERROR] | | ADM | | ApplicationContext | InstallError | | 290249 | Product installation failed 'Adobe Flash Player' installerReturnCode: 30

10/13/16 02:19:17:125 | [INFO] | | ADM | | ApplicationContext | | | 290651 | ping : {"pagename":"ACDC_FP_ADM_Installation_Failure_exitcode=30","channel":"ACDC_FlashPlayer","prop1":"ADM","prop2":"ACDC Downloads","prop3":"get.adobe.com","prop4":"en_US","prop5":"en_US:ACDC_FP_ADM_Installation_Failure_exitcode=30","products":";FlashPlayer_ADM","eVar74":"","events":"","eVar73":"ACDC_FlashPlayer"}

10/13/16 02:19:17:205 | [ERROR] | | ADM | | ApplicationContext | IPCCommunications | | 290162 | Error CB_PktID_Terminate

10/13/16 02:19:17:206 | [INFO] | | ADM | | ApplicationContext | | | 290140 | *********************** ADM Workflow end. Version: 2.0.0.125s **************************

10/13/16 02:19:17:239 | [INFO] | | ADM | | ApplicationContext | | | 290651 | Start Application Detection Id

10/13/16 02:19:17:347 | [INFO] | | ADM | | ApplicationContext | | | 289966 | *********************** ADM Workflow end. Version: 2.0.0.125s **************************

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<moderator: edited to delete URLs>

Report · Oct 13, 2016

By extracting the unix installer certain components of Flash Player may have failed to install. Please check the following:

Go to System Preferences
1. Is there a Flash Player item listed (at the very bottom)?
In Finder, go to /Library/Application Support/Adobe/Flash Player Install Manager
1. Is the file fpsaud listed?

Report · Oct 13, 2016

fpsaud is there. It is dated as edited September 23rd, 2016 and added last night 2am.

Report · Oct 14, 2016

Is the System Preference item there as well?

Report · Oct 14, 2016

Yes, the preference pane is there. I had to restart the computer to make it appear in System Preferences.

Report · Oct 13, 2016

Adove flash player its necessary to all computer operator ,because without Adove flash player you cannot watch live streaming video, do not paly games etc.

[link removed due to spam report... Mod]

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Can’t install Flash on latest El Capitan