7 Replies Latest reply on Oct 17, 2016 12:47 AM by donaldl91742946

Adobe Premier Elements has stopped working.

donaldl91742946 Oct 15, 2016 2:43 AM

Hi, I have Premier Elements 13 installed. Kept getting the “stopped working” message. Decided to try out the Elements 15 to see if perhaps the problem was solved. No such luck. Premier Elements 11 does not seem to have the problem. Running Windows 10, (10.0.10586.545) Does anyone there have a fix?

Don

1. Re: Adobe Premier Elements has stopped working.

Steve Grisetti Oct 15, 2016 6:44 AM (in response to donaldl91742946)

How fast is your processor and how much RAM do you have? How much free, clean, freshly defragmented space is on your hard drive?

Have you tried uninstalling and reinstalling Premiere Elements 11?

At what point does the program stop working? Does it not open at all -- or does it quit in mid-project?

When you have last run Malware Bytes?
Like Show 0 Likes(0)

Actions
2. Re: Adobe Premier Elements has stopped working.

Sandeep Singh Oct 15, 2016 7:14 AM (in response to donaldl91742946)

Hi Donald,

Could you please get the error report from the event viewer so that we have a better idea of the crash?

Please use following article to get the crash logs.
Photoshop Elements Editor Help | How to Find Crash Logs on Windo

Regards,
Sandeep
Like Show 0 Likes(0)

Actions
3. Re: Adobe Premier Elements has stopped working.

donaldl91742946 Oct 15, 2016 9:36 PM (in response to Steve Grisetti)

Hi Steve, have a Dell OptiPlex 9010. Processor and disk are as follows:
Have not tried uninstalling and re-installing 11.
Soon as the catalog loads, get an error message.
have McAfee and run with no viruses reported. Problem began with a malware attack that took over the sound system and then sent a "ransom" note saying call them to get a "Microsoft certified technician" to fix the problem.
Took the system to local computer doctor. He did virus scan, told me I should get version of Photoshop that supports Win 10.
My belief is somewhere a bug got inserted that no one has found yet. So in the meantime I am using 11 and trying to figure out 13. Trial of 15 produces same error. Some puzzle!
Like Show 0 Likes(0)

Actions
4. Re: Adobe Premier Elements has stopped working.

knightm47929733 Oct 15, 2016 9:58 PM (in response to donaldl91742946)

Every time I try to upload my video to any social website my adobe premier 13 says error and shuts down the program. My Computer is top notch in every way so I know that is not the problem. What the heck
Like Show 0 Likes(0)

Actions
5. Re: Adobe Premier Elements has stopped working.

Steve Grisetti Oct 16, 2016 9:44 AM (in response to knightm47929733)

Sandeep is part of the Premiere Elements development team and, if anyone can help you, he can.

But you will need to provide him the information he needs if you want him to help you. Simply saying your computer is top of the line but the program won't run tells us nothing.
Like Show 0 Likes(0)

Actions
6. Re: Adobe Premier Elements has stopped working.

Sandeep Singh Oct 16, 2016 11:15 AM (in response to knightm47929733)

Hi Donald,

Steve is right here. we need to check why Premiere Elements is crashing for that I need log from the event viewer.
Please use the link to get the crash log for the product.

Regards,
Sandeep
Like Show 0 Likes(0)

Actions
7. Re: Adobe Premier Elements has stopped working.

donaldl91742946 Oct 17, 2016 12:47 AM (in response to Sandeep Singh)

Hi, I hope this will suffice.
Faulting application name: PhotoshopElementsOrganizer.exe, version: 13.0.0.0, time stamp: 0x54ca9f77
Faulting module name: PhotoshopElementsOrganizer.exe, version: 13.0.0.0, time stamp: 0x54ca9f77
Exception code: 0xc0000005
Fault offset: 0x0000000001443b81
Faulting process id: 0xb84
Faulting application start time: 0x01d22848d0848900
Faulting application path: C:\Program Files\Adobe\Elements 13 Organizer\PhotoshopElementsOrganizer.exe
Faulting module path: C:\Program Files\Adobe\Elements 13 Organizer\PhotoshopElementsOrganizer.exe
Report Id: 9fee9c33-15c6-4f63-abf8-6af105ed2dd6
Faulting package full name:
Faulting package-relative application ID:
Like Show 0 Likes(0)

Actions