14 Replies Latest reply on Feb 15, 2017 3:23 PM by illyses

    A series of issues installing CS6 on MacOS Sierra

    David Hunter LaTrobe Level 1

      Hello.

       

      I recently reformatted my iMac and reinstalled macOS Sierra, but kept a backup of the \Applications\ and \Users\ directories on an external drive.

       

      After reinstalling Sierra, I copied my old CS6 apps from the Applications folder backup. At this point, I couldn't open any of the apps - I tried InDesign and Photoshop, but I assume the others wouldn't work either. Upon opening the app, it would bounce in the dock for about half a second before completely disappearing without any error message appearing.

       

      So I decided to remove all the CS6 files I had copied into the new Sierra installation (I still have them in my backup, though).

      To do this, I tried to use the installation tool in \Applications\Utilities. That failed with some error message that I can no longer remember. I ended up just manually deleting the files.

       

      I then installed CS6 using the Adobe CS6 Design and Web Premium .dmg file (originally downloaded from the Adobe website several years ago; I have had it on my external drive ever since then). The installation completed fine, but again apps wouldn't open. However, this time around, I was given the choice of reporting the error to Adobe, and it sent back a message saying that a fix had been found and that I needed to update.

       

      I tried to then open the Adobe installation utility thing in \Applications\Utilities\ and tried to update, but that failed with an error (which, again, I can't remember).

       

      I then manually downloaded the InDesign and Photoshop CS6 updates from the Adobe website. Both installers failed.

       

      So... I have just deleted (via Finder) every CS6 file in my new Applications folder, and then downloaded the CS6 installer from the Adobe website. That keeps failing to install; I am now getting an error which says: "We've encountered the following issues - Installer failed to initialise. This could be due to a missing file. Please download Adobe Support Advisor to detect the problem." There is also a link to download ASA within the error message (which points here).

       

      At some point in the process, I ended up downloading and using the Adobe Creative Cloud Cleaner Tool. That cleaned three things. I then retried the CS6 installer, but it still failed.

       

      The log file at "\Users\<username>\Library\Logs\Adobe Creative Cloud Cleaner Tool.log" has the following error:

      2016-10-18 18:02:02.775 Adobe Creative Cloud Cleaner Tool[6731:218773] Error in opening HD database error = 11

       

      At some other point, I remember reading on some Adobe support page, somewhere (can't remember where; I have looked at dozens of support pages today...) that there is a log file for the CS6 installer (at \Users\<username>\Library\Logs\PDApp.log. The last few lines have several errors from the last installation attempt:

       

      Tue Oct 18 19:37:14 2016 [INFO] PIM - PIMSqlite closeDB status 0

      Tue Oct 18 19:37:14 2016 [INFO] PIM - FREE PIM Instance ...

      Tue Oct 18 19:40:09 2016 [INFO] Setup - Build Version - 6.0.335.0

      Tue Oct 18 19:40:09 2016 [INFO] Setup - Logging Level verbosity Set  to 4

      Tue Oct 18 19:40:09 2016 [INFO] Setup - TimeLog: Bootstrapper Start

      Tue Oct 18 19:40:10 2016 [INFO] Setup - TimeLog: Start initial checks

      Tue Oct 18 19:40:10 2016 [INFO] Setup - Launch Path set to /var/folders/cc/4zr5jvb91n1fqhlxt3q3lh1r0000gn/T/AppTranslocation/83847ED1-233D-4DD4-A0AA -15833D0C4494/d

      Tue Oct 18 19:40:10 2016 [INFO] Setup - Found 6 packages in setup manifest

      Tue Oct 18 19:40:10 2016 [INFO] PIM - Build Version - 6.0.335.0

      Tue Oct 18 19:40:10 2016 [INFO] PIM - Logging Level verbosity Set  to 4

      Tue Oct 18 19:40:10 2016 [WARN] PIM - Detected Old content in USF trying to delete it...

      Tue Oct 18 19:40:10 2016 [WARN] PIM - Successfully deleted old content...

      Tue Oct 18 19:40:10 2016 [INFO] PIM - Build Version - 6.0.335.0

      Tue Oct 18 19:40:10 2016 [INFO] PIM - Logging Level verbosity Set  to 4

      Tue Oct 18 19:40:10 2016 [INFO] PIM - CREATE PIM Instance ...

      Tue Oct 18 19:40:10 2016 [INFO] PIM - trying to createOrUpdatePIMDbSchema.

      Tue Oct 18 19:40:10 2016 [INFO] PIM - SUCCESS Created Tables.

      Tue Oct 18 19:40:10 2016 [INFO] PIM - PIM Database is Up To Date.

      Tue Oct 18 19:40:10 2016 [INFO] PIM - Updater Inventory location:/var/folders/cc/4zr5jvb91n1fqhlxt3q3lh1r0000gn/T/AppTranslocation/83847ED1-233D- 4DD4-A0AA-15833D0C4494/d/Install.app/Contents/Frameworks/UpdaterInventory.framework/Update rInventory

      Tue Oct 18 19:40:10 2016 [FATAL] PIM - ERROR invalid xml file path. Could not read data from path /var/folders/cc/4zr5jvb91n1fqhlxt3q3lh1r0000gn/T/AppTranslocation/83847ED1-233D-4DD4-A0AA -15833D0C4494/d/packages/core/PDApp.pimx

      Tue Oct 18 19:40:10 2016 [FATAL] PIM - Error Description Error Domain=NSCocoaErrorDomain Code=260 "The file “PDApp.pimx” couldn’t be opened because there is no such file." UserInfo={NSFilePath=/var/folders/cc/4zr5jvb91n1fqhlxt3q3lh1r0000gn/T/AppTranslocation/83 847ED1-233D-4DD4-A0AA-15833D0C4494/d/packages/core/PDApp.pimx, NSUnderlyingError=0x71cb10 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}}

      Tue Oct 18 19:40:10 2016 [ERROR] PIM - Error couldnot initialize XML. Improper xml file.

      Tue Oct 18 19:40:10 2016 [ERROR] Setup - Error in initialization. Manifest parsing failed.

      Tue Oct 18 19:40:10 2016 [INFO] Setup - TimeLog: End initial checks

      Tue Oct 18 19:50:42 2016 [INFO] Setup - =================  Exiting Installer with Code: 0  =================

       

      I have tried searching for those error messages in this support page, but couldn't find anything about the errors.

       

      Can anyone please help me out and suggest possible fixes for my installation problems?

       

      Thanks in advance.

       

      David Hunter