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Flash Player Installation

Community Beginner ,
Oct 15, 2016 Oct 15, 2016

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I too am having problems installing version 23.0.0.185 on with Safari OS X El Capitan.  Stops installing at 90%.  Appears many others are having the same problem, but I haven't seen a response fix from Adobe as yet.  What's up?

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Guest
Oct 16, 2016 Oct 16, 2016

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Exactly the same problem here. I tried everything as well. I installed version 10.11.16 Safari OS X El Capitan. I de-installed flash player. I restarted everything. I checked that Safari allows flash player to run. STILL does not work and stops at 90%. I need this for work asap, please let us know if there is a solution.

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Adobe Employee ,
Oct 17, 2016 Oct 17, 2016

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Hi,

Could you please provide Adobe_ADM.log and Adobe_GDE.log files from the affected machine. To get the location of these logs you can go through Where do I find the Flash Player installation log on the Macintosh? Share the logs, to see how to do the same please go through How to share a document​. Post a link of the uploaded logs here.

Thanks!

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Guest
Oct 17, 2016 Oct 17, 2016

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Shared Files - Acrobat.com

Hi i can only get the information for the second file. When I bookmarked the place and downloaded adobe flash player, nothing new appeared in the downloaded log.

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Adobe Employee ,
Oct 18, 2016 Oct 18, 2016

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@clare1319 ,


Please provide the install.log file for the Flash Player installation attempt.  The FAQ Where do I find the Flash Player installation log on the Macintosh? has instructions on how to obtain just the Flash Player install logs from the install.log file.

@allenb52288322

The install log file you provided is in .scrpt format.  I cannot view it.  Pleas provide it in text format.

@both

Have you installed any updates recently?  If so, what are they and when were they installed?

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Guest
Oct 18, 2016 Oct 18, 2016

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I updated to OS Sierra and the flash player was able to download. thanks

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Adobe Employee ,
Oct 16, 2016 Oct 16, 2016

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Please try the links in the "Still having Problems" section @ Installation problems | Flash Player | Mac

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New Here ,
Oct 17, 2016 Oct 17, 2016

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I have the same problem as Linda and Clare.  I have uninstalled an older version of Adobe Flash, quit Safari, but still cannot download the Flash Player.  Here is a link to my Adobe_ADM.log and Adobe_GDE.log files:Shared Files - Acrobat.com

Allen

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Community Beginner ,
Oct 17, 2016 Oct 17, 2016

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I upgraded to OS Sierra and was able to download flash player.

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Adobe Employee ,
Oct 18, 2016 Oct 18, 2016

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Thanks for the confirmation linda. We are happy to know that your problem is resolved.

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New Here ,
Nov 06, 2016 Nov 06, 2016

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I cannot upgrade to Sierra, and suddenly Flash won't install this month after switching to a new hard drive. I also don't know if I have followed the attaching files directions correctly in order for a staff person to check my logging. Have tried two methods of installing, even after uninstall. The "allow Adobe Flash Player" option does not appear in Safari allowable plug-ins list.

OS X El Capitan 10.11.6

MacBook 13" Late 2008

Kingston 480GB SATA SSD

  Capacity:

https://files.acrobat.com/a/preview/891b4757-7478-4cf5-b4c4-145133c850c9

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Adobe Employee ,
Nov 07, 2016 Nov 07, 2016

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Hi RadioRoz

Please provide the install.log file as well.  We need both the install.log and FlashPlayerInstallManager.log files for the same installation attempt.  Please configure your system to obtain both files and then upload them to cloud.acrobat.com/send.  The FAQ Where do I find the Flash Player installation log on the Macintosh? contains instructions to configure your system to obtain both files for the same installation attempt.

Thank you.

--

Maria

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