E_ACT_TOO_Many_Activations

Report · May 31, 2016

Hello, I have tried to download ebooks to my e-reader, but I got a message saying that E_ACT_TOO_Many_Activations. Is this because I read the book on 3 different places i.e. pc, iphone and e-reader ? How can I solve the problem ? Thank you.

Report · Jun 01, 2016

To reset the activation contact customer support chat https://helpx.adobe.com/contact.html?step=ADE_adobe-id-signing-in_stillNeedHelp and ask for reset of adobe ID.

Report · Oct 20, 2016

Dear Nanaky we have the same error

c.bibliodigitami@comune.milano.it | AdobeID (urn:uuid:dc5e8f17-7547-4928-83ec-3cf65e04f012

help please

PS Customer Care Chat is everytime closed

Report · Oct 23, 2016

Check if the Chat Support show a time for support. If not should check it with other internet browser. Then its should work.

Report · Jul 10, 2017

I have this problem, too. I have tried this link with 2 different browsers. I am only given the option of community forums, never a chat option. I have tried at all times of day. I cannot find any way to contact Adobe and get help.in resetting the number of authorizations. I get the same message on both my laptops and just go in circles from the contact us link around to the only option of community forums. I'm very frustrated. I have been trying over a number of weeks to do this and can't find any way to request this from Adobe other than to ask you. There is no web option. There is no email option. There is no chat option. There is no tech option. There is no phone option. Please help me.

Report · Jul 11, 2017

Same problem here... Ik think denying people access to legally bought content is equivalent tot steeling !

Report · Jul 11, 2017

Which point have you choose by contact site of adobe?

Report · Jul 11, 2017

Hi Nanaky,

I followed the link in this thread.. Then I was asked to login, so I

did. Had to choose the product, ADE in my case. No option for the

problem available. No option to chat. Last week I chatted to a

colleague of yours, but couldn't find the thread again.. Didn't help

anyway. Personally I think that the way Adobe handles activations is

user unfriendly to say the least. Maybe even illegal to deny access to

legally acquired content. There are lots over other options to preserve

DRM rights. Adobe made the wrong choice I think. I update my android-

roms frequently and should be free to do so without having to go

through the ordeal adobe is putting people through. Now my tablet

crashed and I bought a new e-reader. Got a temporarily replacement

because delivery of the one I ordered is delayed. Need the e-books for

my study and end up mailing, chatting instead of studying.

Regards Rik

Nanaky schreef op di 11-07-2017 om 03:01 :

    E_ACT_TOO_Many_Activations
    created by Nanaky in Adobe Digital Editions - View the full
discussion
Which point have you choose by contact site of adobe?
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Report · Jul 11, 2017

Acount Issues > Adobe ID and singing in > blue button: Show the contact option...

Report · Jul 11, 2017

Hi Nanaky,

Well if you consider this chat helpful? See attachment I don't. So

maybe you can help?

regards Rik

Nanaky schreef op di 11-07-2017 om 05:18 :

    E_ACT_TOO_Many_Activations
    created by Nanaky in Adobe Digital Editions - View the full
discussion
Acount Issues > Adobe ID and singing in > blue button: Show the
contact option...
If the reply above answers your question, please take a moment
to mark this answer as correct by visiting: https://forums.adobe.com/
message/9695743#9695743 and clicking ‘Correct’ below the answer
Replies to this message go to everyone subscribed to this
thread, not directly to the person who posted the message. To post a
reply, either reply to this email or visit the message page: [https:/
/forums.adobe.com/message/9695743#9695743]
Please note that the Adobe Forums do not accept email attachments. If
you want to embed an image in your message please visit the thread in
the forum and click the camera icon: https://forums.adobe.com/message
/9695743#9695743
To unsubscribe from this thread, please visit the message page
at , click
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Start a new discussion in Adobe Digital Editions by email or at
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Report · Jul 11, 2017

Activation can only reset the customer support or adobe staff person. So i can not help in this point.

Report · Nov 08, 2017

Some time ago I had the same problem and twice managed to chat with someone at Adobe, but this time that seems impossible! When I managed to contact them I was told we are allowed to do a certain number of activations (around 19). After that it needs resetting. A good advice is always to sign out of your account before deleting and application which uses your Adobe account. This will save activation counts! I've created another account, which I now use for regular apps on my iPhone etc. As for the ebooks or apps or readers which are DRM controlled by Adobe, those remain unusable. I think and I hope Adobe at least posts a workaround to this problem or allow us to contact them in some way!

Report · Oct 07, 2021

This person has nailed it. Support will not help with ADE issues. You just need to create a new adobe account with a new password, using a different email address. I have spent hours trawling through these forums and what may have worked in the past, does not work now. Library staff were persistent and knowledgable but they cannot solve the problem. Only adobe staff can reset your activations and they won't for free products. I tried everything from reinstalling all software, doing resets of all devices, changing cables, computers ..........Nothing worked. So I used a different email address and started from scratch. By the way,for me, this problem was not related to having too many activations, unless it cumulates data from previous computers. A laptop every 3 years, 19 activations, should give you 57 years of use. But work and home computers, and the 'reset to factory settings' that happens about once a year; we're down to 19 years of use. Time to create a new account with a new email, and possibly a new library number as well. Much faster than trying to get non-existent chat help.

Report · Dec 08, 2021

I just had the same problem. They told me:

Pawan (12/8/21, 10:45:05 PM EET): Adobe Digital Edition is no more supported and for the same you can visit to our Community Support Forum: https://community.adobe.com/ where you can post questions, and potentially find answers for your product version. The forums are updated by other Adobe product users, worth noting that the community experts will not be able to assist with : registration, activation, download, and/or installation issues.

You (12/8/21, 10:45:17 PM EET): I cannot activate an ebook reader app

You (12/8/21, 10:45:29 PM EET): it's something related to my account

You (12/8/21, 10:45:34 PM EET): not a product

You (12/8/21, 10:45:47 PM EET): https://helpx.adobe.com/in/digital-editions/kb/e-act-too-many-activations.html

You (12/8/21, 10:45:58 PM EET): Solution If you received the error E_ACT_TOO_MANY_ACTIVATIONS, or run out of activations, contact us to have the activation count reset.

You (12/8/21, 10:46:06 PM EET): so I contacted you

Pawan (12/8/21, 10:47:27 PM EET): I have reset the activation count for your account and also the support is no longer available for free or discontinued product.

You (12/8/21, 10:47:38 PM EET): ok, thanks

Pawan (12/8/21, 10:47:58 PM EET): Thanks for contacting Adobe. Goodbye.

Report · Dec 06, 2017

My phone had to be factory reset a number of times because of a fault. Each time I re-registered it counted as a new device!!! Nobody tells you that. I am now locked out of DRM for my books. I managed to get a conversation going as follows

: Hi, trying to use Aldiko ebook reader I was asked to sign in to a DRM account and given the ADOBEID page. When I tried to sign in, a message "Error - too many activations" came up and I can go no further. I wonder if it is because my phone has had it's memory factory reset a number of times recently and I' ve had to re-sign in to my readers

Karan: How are you doing?

Karan: I will surely assist you In that.

: Ok see above please

Karan: Sure,I am checking In your account.

Karan: As I can check there Is subscription or product under XXXXX.

info: Your chat transcript will be sent at the end of your chat.

Karan: Are we connected?

: Yes

Karan: As I understood your query you facing issue with the Aldiko Ebook reader with the sign In,Am I right?

: Yes and the response from adobe

Karan: Please allow me 2-3 minutes to check with my resources.

: Ok

Karan: Thank you.

Karan: As I check with my resource there will be dedicated team for this so surely they will assist you,so Kindly visit to this link.

Karan: Please visit Adobe User Forums at http://www.adobe.com/support/forums

: Ok after your check if necessary

Karan: As I check with my resources so this Is the billing team so there will be dedicated team for this.

Karan: Surely they will help you better.

: I dont understand why cant you see what is wrong

Karan: I do understand your concern but I am unable to assist you In that as there will be dedicated team for this.

Karan:, I really apologize for the inconvenience.

: What a monumental waste of time

They even mention a "dedicated team" (lol) to get rid of you. As you can see Adobe just don't want to know

[Moderator note: personal contact data removed as per forum policies.]

Report · Dec 18, 2017

Helo, I have this error:e_act_too_many_activiation. Can you help me???

Adobe Community

E_ACT_TOO_Many_Activations

1 Correct answer