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Flash 23.0.0.185 Mozilla installer not working on Windows 10

New Here ,
Oct 21, 2016 Oct 21, 2016

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I download and ran the flash 23.0.0.185 installer for Mozilla 64 bit windows 10, the installer starts and fails to run after starting, let it sit for 12 hrs before killing. can I download the full 23.0.0.185 release without using the installer

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Adobe Employee ,
Oct 23, 2016 Oct 23, 2016

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New Here ,
Oct 24, 2016 Oct 24, 2016

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I searched both C:\Windows\system32\Macromed\Flash\FlashInstall.log and  C:\Windows\syswow64\Macromed\Flash\FlashInstall.log and did not find any log files

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Adobe Employee ,
Oct 24, 2016 Oct 24, 2016

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ADM log files are Adobe_ADM.log and Adobe_GDE.log and generated at C:\Users\<YourUserID>\AppData\Local\Temp\Adobe_ADMLogs

Please share these files. Thanks

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New Here ,
Oct 24, 2016 Oct 24, 2016

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I searched AppData\Local\Temp\Adobe_ADMLogs and found no log - this is as far as the installers goes, it never starts

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Adobe Employee ,
Oct 24, 2016 Oct 24, 2016

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Hi,

Please try the offline installer posted at the bottom of the Installation problems | Flash Player | Windows 7 and earlier in the 'Still having problems' section.  If the installation still fails provide the FlashInstall.log file saved at C:\Windows\syswow64\Macromed\Flash\

Thank you.

--

Maria

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