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I Provided a Staff Member With Requested Info 6 Days Ago. Now What?

New Here ,
Oct 23, 2016 Oct 23, 2016

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I Submitted a forum question re: being unable to install Flash Player because of a permissions problem, A Staff member responded with a list of steps I should take to create a log file.  I followed the steps and posted the log file.  How do I find reach that staff member to find out what the status is of my problem resolution?

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Adobe Employee ,
Oct 23, 2016 Oct 23, 2016

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Hi Dave,

You are being assisted on thread Can't solve PERMISSION PROBLEM . Please post followup questions on the same thread.

Thanks

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New Here ,
Oct 24, 2016 Oct 24, 2016

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I would have done that but the "Reply" icon creates a message to myself and the "Reply to Original Post" would also be directed to me.  I want to reply to M_Vargas but I've already done that when I attached the post which she requested.  I can't find how I can send a second response to her to find out the status of her help.

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Adobe Employee ,
Oct 24, 2016 Oct 24, 2016

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You can always reply again by choosing reply to the staff's or any other persons reply. Thanks

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