Adobe crash suddenly

[mamadus49491113]

The adobe licence acquired by my employer is installed on my computer with its code and validated online. I had windows 7. When I migrated to the windows 10 and after some time the adobe crashed suddenly. I reinstalled again following the same steps, but returned to behave similarly. Can anyone help me?

O adobe adquirido pela minha entidade patronal foi instalado no meu computador com a respectiva licença e validado online. Tinha o windows 7. Quando migrei para o windows 10 e passados algum tempo o adobe deixou de funcionar repentinamente. Reinstalei de novo seguindo os mesmos passos, mas voltou a comportar-se do mesmo modo. Alguem pode ajudar-me?

[Jeff A Wright]

Moving this discussion to the Downloading, Installing, Setting Up forum.

Mamadus49491113 what Adobe software are you attempting to install and activate?  Do you receive any specific errors when installing under Windows 10?

[mamadus49491113]

Jeff A. Wright,

in both cases, the Adobe software was installed without error and it worked correctly but after a few weeks it stopped suddenly without error message.

[Jeff A Wright]

Mamadus49491113 Adobe creates a variety of software titles and version.  What specific title are you attempting to utilize?  You can find a list of the available software titles at Software & Services​.

[mamadus49491113]

Jeff A. Wright,

I attempting to utilize Adobe Suite 6 Master Collection (Adobe Acrobat X Pro).

Thank you

[Jeff A Wright]

Thank you for the clarification Mamadus49491113.  Do you receive any specific error messages when you try to install Master Collection Creative Suite 6?

[mamadus49491113]

Jeff A. Wright,

I had already answered you on this question on 21/out/2016 at 9:48 (see above). If Adobe's Staff has a solution to my problem please inform.

Thank you

[Jeff A Wright]

Mamadus49491113 you mentioned having a code and validating online?  Are you referring to activating  CS6 or entering the serial number?

You can find details on how to locate your registered serial number at Find your serial number.​. 

I am sorry but your original post doesn't give me more details than that.  If you have been in contact with our support team do you have a case number that I can reference?

[mamadus49491113]

Jeff A. Wright,

I was referring to entering the serial number and activating it online according to the instructions that appear during installation.

Thank you

[Jeff A Wright · Accepted solution]

Ok Mamadus49491113 you can find details regarding the activation process at Activate and deactivate Adobe products .  For details on how to locate your registered serial number please see the document offered in message #7 of this discussion.

If you are receiving any specific errors can you please post an image of the error to this discussion.  You can find details on how to post an image at FAQ: How do I capture and post a screen shot or video?​.