Applied for Flash Player distribution license three days ago

[blackholemac]

and no word from Adobe. We need to get the enterprise-friendly installers of Flash, Shockwave, Reader and AIR as soon as possible. I have filled out the application and have not gotten the promised response. Whom can I contact at Adobe to speed this process along and restore access to our downloads?

[_maria_]

Hi,

Please private message me the name and email address used to apply for the license and I'll follow-up with licensing team.  In the interim, please check your spam folders for an email from noreply@adobe.com with a PDF attachment, and also ensure that your spam filters will not block this email if it hasn't yet been received.

Thank you.

--

Maria

[_maria_ · Accepted solution]

circling back on this:  Customer received email and is now able to access the files.

[forcedtojoinF]

Maria,

         I am having the same problem. I have applied for the enterprise adobe flash player distributuon twice in the last 10 days and I did not receive any response back. I sent you a PM.

Thanks.

[_maria_]

@forcedtojoinF  & Cdpayne0277

I have notified the licensing team.  We are currently receiving a very, very high number of licensing requests.  The vast majority are processed without issue, however, a small percentage are experiencing issues. The licensing team is processing these as quickly as possible. The email will come from noreply@adobe.com and have a PDF attachment.  Please ensure your spam filters, firewall rules, anti-virus, etc do not block the email. If you don't receive the email with 2-3 business days, please don't apply a second time.  Post back here and I'll follow-up with the licensing team.  Also post back here if you do receive the email.

--

Maria

[_maria_]

@forcedtojoinF  and Cdpayne0277

The email was resent on 21-Oct.  Please confirm if you have, or have not, received the email.

Thank you.

--

Maria

[_maria_]

Hi forcedtojoinF​ and Cdpayne0277

The email was resent on 21-Oct.  Please confirm if you have, or have not, received the email.

Thank you.

--

Maria

[patcharanuna73856909]

Thanks for the friendship Starting

[Cdpayne0277]

I am also having the same issue. Our email admin has checked the spam filter and did not find any emails. I have sent you the same information that you required from the same person earlier.

Thanks

[dmchs]

My application, a renewal, also has been unanswered for many days.

[_maria_]

@dmchs

I have forwarded your information the licensing team to resend the email.  The email will have a PDF attachment.  Please ensure your spam filters, firewall rules, anti-virus, etc do not block the email. If you don't receive the email with 2-3 business days, please don't apply again.  Post back here and I'll follow-up with the licensing team.  Also post back here if you do receive the email.

--

Maria

[_maria_]

Hi dmchs

The email was resent on 26-Oct.  Please confirm if you have, or have not, received the email.

Thank you.

--

Maria

[dmchs]

Yes, I received it this time, 26 Oct 2016.

[_maria_]

@dmchs

Thank you for confirming.

--

Maria

[patcharanuna73856909]

I do not know what's wise advice, please.

[_maria_]

@patcharanuna73856909

Sorry, I do not understand your comment.

--

Maria