5 Replies Latest reply on Oct 26, 2016 1:48 PM by kglad

    Problems with Illustrator after Update


      Hello community,


      some days ago I updated Illustrator to the latest version. Since then my mouse pointer flickered every time I opened the program and it didn't react to my input. I restarted my computer and the program various times, but it didn't help. Today I got the message, that I need to license my Illustrator. I couldn't understand why, because I downloaded it within the Adobe CreativeCloud that is already licensed. I deinstalled the programm and wanted to reinstall it, but now there's a popup that says "Installation error". I tried to solve the problem by following the steps in "more information", but until now nothing helped.

      I hope you can help me with my problem concerning Adobe Illustrator (I use it on my Windows 10 HP-Laptop)!