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I'm trying to install Adobe Flashplayer 23.0.0.205 on my Windows 10 64-bit PC. I currently have Flashplayer 23.0.0.185 installed. I'm running Mozilla Firefox 49.0.2. Flashplayer is enabled in Flashplayer ("Always Activate"). I set my anti-virus software to allow downloads from Adobe, and did not have problems with my last update of Adobe Flash on 10/12/16.
After downloading the installer today, I closed all browser windows before launching the installer. The version of the installer I downloaded is flashplayer23_xa_install.exe; it's a 1.14 MB file. When I launched it, it opened a window saying it's downloading:
It never gets past 5%. After a few minutes, the display shows an error message:
There is no problem with the internet connection. This happens each time I try to install. After hitting "Retry" and having the same thing happen again, I get a message saying the installation failed. The installer executable, flashplayer23_xa_install.exe is then deleted from my system.
I looked at the forums and hunted for the installation log files. I checked C:\Windows\system32\Macromed\Flash\FlashInstall.log and C:\Windows\syswow64\Macromed\Flash\FlashInstall.log. In both folders, the versions of the FlashInstall.log that I found were for the last completed update, which was v.23.0.0.185 from 10/12/16. It does not appear that a FlashInstall.log file was created for any aborted installation attempts of v.23.0.0.205 from today, 10/26/16.
Looking for help getting this to work.
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Hi ckiddoo
This is an issue with the online/web installer. The online/web installer downloads and installs Flash Player silently in the background. I'll need the online/web installer log files to investigate the error. Please upload the Adobe_ADM.log and Adobe_GDE.log files saved at C:\Users\<YourUserID>\AppData\Local\Temp\Adobe_ADMLogs to cloud.acrobat.com/send using the instructions at How to share a document and post the link to the uploaded files in your reply.
In the interim, the full/offline installer is posted at the bottom of the Installation problems | Flash Player | Windows 7 and earlier page in the 'Still having problems' section. Please do provide the online installer log files so that we can investigate the error.
Thank you.
--
Maria
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Here's a link to the uploaded log files: Shared Files - Acrobat.com
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I followed the link you gave me to access the offline installer. I went to the bottom of the page and clicked on the link for Firefox:
However, I got an error and couldn't navigate to the page. This happened both in Firefox's browser and in Microsoft Edge.
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I'll forward the log file to the online installer team. In the interim, do you use a proxy server or packet sniffer software? Either of these could be interfering with the download, although, the online installer does support proxy servers.
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No, I don't use either.