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Creative Cloud membership not working

New Here ,
Nov 02, 2016 Nov 02, 2016

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I bought a one year subscription for all the apps a few months ago and used it for a while. I took a while off on vacation for a while. When I come back it says I don't have anything. The subscription was purchased this august. I have not received any emails or anything that would signify that something happened and it won't let me contact customer support. Does anybody know how I can fix this

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Community Expert ,
Nov 02, 2016 Nov 02, 2016

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Have you tried signing out and signing in again?

Have you tried signing in to your Adobe account to check you are financially current in Adobe's eyes?

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New Here ,
Nov 03, 2016 Nov 03, 2016

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Yes I have, I looked in the accou management section and it showed that in august I bought a one year subscription but it doesnt work

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