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AE CC 2017 issue

New Here ,
Nov 02, 2016 Nov 02, 2016

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Red Giant products won't recognize 2017.  Fix?

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correct answers 1 Correct answer

LEGEND , Nov 02, 2016 Nov 02, 2016

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Community Expert ,
Nov 02, 2016 Nov 02, 2016

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Scroll down and submit a Red Giant support request here:

Red Giant FAQ

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LEGEND ,
Nov 02, 2016 Nov 02, 2016

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New Here ,
Nov 03, 2016 Nov 03, 2016

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This is not correct info. Universe will not work with CC 2017 at this

time. It would be nice if Adobe would notify customers before they

download the most current version. Where can I get a link for AE CC 2015?

I cannot use 2017.

Erik

Erik Halverson

On Wed, Nov 2, 2016 at 6:56 PM, Roei Tzoref <forums_noreply@adobe.com>

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Community Expert ,
Nov 03, 2016 Nov 03, 2016

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erikh6692566 wrote:

Where can I get a link for AE CC 2015?

See here:

How to Find and Install Previous Version of Adobe Apps in CC 2015 | Adobe Customer Care Team

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New Here ,
Nov 03, 2016 Nov 03, 2016

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FYI...for future reference, AE CC 2017 and some of Red Giants products are

not compatible and RG does not have an ETA on the revision. You must have

previous releases installed and must use CC 2015 with items such as

Universe.

Erik

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