Muse 2017 Crashes with quick save [control] + [s]

[tmatteson]

Three times already!!! Editing text in a text box -- simple edits -- quick save and BOOOOM! Crash.

[Kratika Agarwal]

Hi Joseph,

I tried it but issue is not happening. Could you please share your .muse file through dropbox or mail at muse-support@adobe.com. Also what is the OS you are working on?

Thanks

Kratika

[tmatteson]

No, I cannot share the website is huge! But if this helps here is the error:

[tmatteson]

Maybe this link will work?

Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

The page I am working on is "About Us"

[AdobeLance]

J. - You should have a file named MuseLog.txt in your user Documents folder. It may have some useful information about the crash you're seeing. Could you send us that file as well?

Thanks.

[tmatteson]

Did you get this screen shot? I don't see it in the history. I had to reboot because some of the keyboard functions were not responding.

Using Windows 7 Professional.

[tmatteson]

Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

I cannot make any progress at this point. Appreciate your help!

[tmatteson]

I can do a file save as and keep replacing it but cannot do any form of quick save.

[Preran]

Can you see if the solution in this post helps you? Muse crash after update 2017

Did you share your file with the team?

[tmatteson]

Preran,

The link you provided did not resolve the issue.

I did begin to suspect the “about us” page which was the first page I started working on after updating to v2017.

I created a work copy, removed all formatting and links from the text in the original.

Copied the text box to the work page.

Reformatted it and assigned links and so far it hasn’t crashed.

[Preran]

Thank you for sharing your solution with us.

[Preran · Accepted solution]

Hi everyone,

This issue has been fixed in the latest update. For more info, see Adobe Muse 2017.0.1 is now live. Read this first.

Thanks,

Preran